Stake Casino - Hráč není schopen vybrat svůj zůstatek.

I made a deposit with a 200% bonus. Played it all the way to 0. Then made a deposit of 27 usdt. Won a little. I started betting and their site wouldn't let me do it because I had some kind of unfinished game. I switched to this game and it gave me some pennies for the bonus account. Because I played it while playing the bonus. I wrote to those support to remove these pennies because I want to withdraw my winnings that I won on my own funds without a bonus. To which they refused to help me and said that only after you play the wager you will be able to withdraw your funds. They do not offer other options. I corresponded with them for an hour and a half, to which they only responded with an ignore. I also looked for a way myself, asked to somehow transfer my funds to a second currency so that I just lost these pennies. and withdrew his funds. To which they simply ignored me.

Я зробив депозит с бонусом 200%. Повністю відіграв його до 0. Потім зробив депозит 27 usdt. Трохи виграв. Почав ставити на вивід і їх сайт не дозволив мені це зробити тому що в мене була якась не завершена гра. Я перейшов в цю гру і вона мені дала якісь копійки на бонусний рахунок. Тому що я грав в неї ще при відіграші бонусу. Я написав в тех підтримку щоб вони видалили ці копійки бо я хочу забрати свій виграш який я виграв на свої кошти без бонусу. На що вони відмовились мені допомагати і сказали що тільки після того як ви відіграете вагер ви сможете зняти свої кошти. Інших варіантів вони не пропонують. Я переписувався з ними півтори години на що вони відповідать тільки ігнором. Я також сам шукав спосіб, попросив якось перенести мої кошти на другу валюту щоб я просто програв ці копійки. і зняв свої кошти. На що вони мене просто проігнорували.

Hello vygovskijanton1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Can you please forward a screenshot of the bonus you used? What is your current casino balance? Is it possible to forward your deposit, bonus and betting history to nikolas.b@casino.guru? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear vygovskijanton1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.