Parimatch Casino BR - Hráčův účet byl zablokován.

After winning a few sports bets my account was blocked. Much like a lot of other complaints on here they state they need to verify my account. 

I sent all request documents and have heard nothing. I keep sending them emails but I’m getting the same generic replies from Parimatch. 

I am feeling like I have been scammed. I have never had this issue with other Sportsbook sites. This is very concerning. I am hoping this complaint will have Parimatch action my account verification. 

I am extremely frustrated as this is the first time I've been told I have to wait this amount of time to have my account verified. I see the exact same complaints about Parimatch on various casino review and forum sites.

I currently have a balance of $7855 CAD sitting in my Parimatch account and I am losing sleep at night thinking I will never have access to my money. Parimatch had no issue taking my deposits. But much like a lot of the complaints I see online, as soon as I started winning they blocked my account claiming they need their "specialist department" to verify my account.

I sent all documents they requested as soon as they requested them. I have been 100% cooperative in all they have asked from me but they still are refusing to give me a timeline and after reading all the complaints online, I am very nervous I will never see my money. All I am getting back is generic responses from Parimatch. 

Parimatch states they need to verify my account with their "specialist department" in order for them to unblock my account and issue a withdrawal. This is not true or accurate because I have already received 2 withdrawals from Perimatch. One withdrawal was for $3718.98 and one withdrawal was for $4104.69 both on February 8th, 2022. Now, much like a lot of other complaints they have blocked my account stating their "specialist department" needs to verify my account to unblock it and cannot tell me how long it will take. They also keep siting the rule 88 on their terms and conditions but the rule 88 doesn't have anything to do with verification.

I am hoping "Casino Guru" can help. I am extremely worried I am going to loose the large balance in my Parimatch account. I can be patient if this verification process it legitimate. But at this point I feel like I have been scammed. 

I am praying "Casino Guru" can help me get my account unblocked.

Dear Thomas,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

Do I understand correctly that your account still hasn't been verified? Which documents have you already provided and when exactly, please?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Thomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello!

The game account has already been unlocked before. There are no restrictions on it.

Thank you dear Parimatch Casino for taking your time to help us with this case.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.