MonsterWin Casino - všeobecná diskuze (strana 6)

And I offer them verification, but apparently it is not required from their side yet.

And have they explained the situation to you anyhow? Like, what could cause the delay, perhaps?

Now, during my last question, someone on the chat claimed that they had a lot of work to do but that they were working hard to solve it.

Sometimes this kind of delay could be due to the high amount of withdrawals, actually, so I hope they will solve it soon.

Please surely keep us informed.

If it doesn't get resolved, what about it?

In that case our complaint team will be ready to step in. We are unable to intervene before the 14-day time period passes, though.

14 working days?

Yes. From the day of your withdrawal request.

Okay, thank you.

Do you know how successful it is in resolving cases where the casino does not pay out winnings?

Do you know, please, how the cases are being resolved? Are they successful? And if I will at least get something back? What if?

Hi, if you want to keep an overview, take a look at the complaints tab for the history of this casino.

https://kasinoguru-cz.com/stiznosti/vse 👈

We cannot tell you in advance what is likely, as circumstances are rarely identical. However, the higher the Safety Index, the greater the chance that a casino representative will be interested in resolving the complaint.

I can't find any safety index for MonsterWin.

Hello everyone,

I want to share my experience with MonsterWin Casino, which has been extremely disappointing as a VIP player.

On 15 January 2026, my VIP manager, Jay, confirmed in writing that I would receive a 20% pure cash cashback (no wagering requirements) on my €580 deposit, totaling €116.

So far, only €30 has been credited. Later, I was told by support that the remaining cashback was denied by their internal department, even though the deal was clearly confirmed in writing.

I have tried to escalate via live chat, email, and Telegram multiple times. My requests to self-exclude / permanently close my account have also been ignored.

This situation demonstrates a lack of transparency and poor VIP treatment. I cannot recommend this casino for VIP players, especially if you are relying on confirmed deals or want timely account management.

Screenshots of emails, chat, and deposit history are available if anyone needs proof.

I hope this helps other players make an informed decision.

What is your experience with withdrawals at this casino?

I haven’t tried withdrawing yet, but based on many user experiences shared on websites like Trustpilot, the feedback is very bad and mostly negative.

Honestly, this casino has one of the worst VIP services I’ve ever seen, especially compared to other casinos.

My advice is to stop playing here and find a better casino that offers good bonuses, fast withdrawals, and proper VIP support.

I completely agree with you. I just have a pretty big amount there for me. So I'm still trying to communicate. About €4,000 and although I don't like it, I think I'm going to lose it.

Don’t gamble your €4,000. Cash out immediately. Even if the withdrawal takes time, be patient. They may delay withdrawals and play with your funds. Withdraw now and submit a complaint to Casino Guru.

I'm trying. I've been requesting two withdrawals for two weeks now and three days for a third withdrawal. I'm just waiting. I can only file a complaint here if the casino hasn't paid me my winnings even 14 days after the request.

On their website it says the withdrawal process takes 3–5 days, but you’ve already been waiting 14 days, which is much longer than what they promise.

It’s better that you’ve already submitted a complaint on Casino Guru. Make sure your complaint is about the long withdrawal delay, not about a denied withdrawal — this usually helps speed things up.

These delays are often used to make players change their mind and gamble the money again. I strongly advise you not to do that and to wait for your withdrawal.