Lucky7even Casino - všeobecná diskuze (strana 3)

Hi everyone,

I'm currently trying to withdraw money, but I keep failing the KYC check. The online casino wants proof of a last deposit and won't accept my documents, although the bank unfortunately doesn't provide me with anything else.

I am now very desperate.

Best regards

Hi zusammen,

ich versuche mir aktuell Geld auszahlen zu lassen, allerdings scheitere ich immer wieder an der KYC Prüfung. Das Online Casino möchte einen Nachweis über eine letzte Einzahlung und akzeptiert meine Dokumente nicht, obwohl die Bank mir leider nichts anderes zur Verfügung stellt.

Mittlerweile bin ich sehr verzweifelt.

Liebe Grüße

Yes I would like to. I will look for all the evidence and send it to you. This is absolute fraud. It was simply done because I allegedly violated the bonus rules and doubled it. It's not my fault that I won something. What else do you play for and that only €500 is paid out at most. I had no chance of having anything paid out. In the middle of the game my money was taken away from me. I reported it to support several times and got the same answer and should still have the email. I then had my account closed. I would really like to get my money back because it is an unfair casino.

Ja möchte ich ich werde die Beweise alle suchen und ihnen zu senden das ist absoluter Betrug easy dort gemacht wurde einfach so weil ich angeblich gegen die Bonus Regeln verstoßen habe und es verdoppelte ich kann doch nichts dafür das ich was gewinne wofür spielt man sonst und das nur 500€ ausgezahlt werden maximal hatte keine Chance irgdwas auszahlen zu lassen mitten im Spiel wurde mir das Geld weg genommen ich habe mehrmals das den Support gemeldet mit der gleichen Antwort und müsste die email noch haben habe danach mein Konto schließen lassen ich würde so gerne mein Geld wieder zurock erhalten da es um ein unfaires Casinò es sich handelt

Hello. Have you checked if the document is in the right format? Usually, a PDF is needed.🤔

You don't need to send anything yet. Just try to file a complaint here with our team, and they will let you know what to do next. Please use this link to do so.

Here in this article, you can read everything about our resolution center if you'd like to be more informed about what to expect.

Let us know if you need any assistance, please.

No, 220 euros remained from 1200. Unfortunately, I have never withdrawn money there and I was very angry about it because I rarely withdraw money and continue to play often and then still have money. The support just said that doubling up several times would be a violation, nothing more. They know that very well. No need to lie. Never experienced anything like that in the middle of the game. It is not legal. I am just stupid to play at such casinos. They rip you off.

Nein von 1200 blieben 220 Euro übrig ich dort noch nie Geld auszahlen lassen leider und ich war sehr wütend darüber da ich selten Geld auszahlen lasse und weiter spiele oft und dann trotzdem Geld zu stehen das Support sagte nur und mehrere Male wäre Verstoß zu verdoppeln mehr nicht das wissen die ganz genau brauchen nicht zu lügen noch nie sowas erlebt mitten im Spiel das ist nicht rechtens bin einfach dumm bei solchen Casino zu spielen. Die einen abziehen

I wouldn't call it stupidity; everyone just wants to try their luck. It is, of course, always better to play at some safer casinos, but we cannot guarantee that everything will go smoothly all the time.🤷‍♀️

If you decide to ask for some help from our complaint team, do not hesitate, and I am sure they will do whatever is possible to solve it.

I urgently need help, my passport is blocked in Germany. I was addicted to gambling and played in arcades. However, when I came across the online casino by chance on a cashwin website, I was surprised that I could deposit and play there. I started gambling online in December. It creeps in now and then, then more and more often and until it ran out of steam. Online casinos are 10,000 times more dangerous than arcades. I have lost my entire fortune, lost everything and have an extreme urge to gamble. I don't know what to do anymore. How is it possible to protect myself in this area so that I no longer have the option of playing online in these casinos in Curacao, Cyprus and so on. I am so very unhappy about this behavior and how much I have changed.

ich Brauche dringend Hilfe ich bin bei pass gesperrt in Deutschland ich habe spielsucht in Spielhallen gespielt als ich jedoch das online Casino durch Zufall auf eine Seite von cashwin reinkamm was mich wunderte das ich dort einzahlen konnte und spielen seit Dezember fing es an mit dem online spielen es schleicht sich ein ab und zu dann immer mehr und öfters und bis es aus dem Rider lief läuft online Casino ist 10000 mal externer gefährlicher als eine Spielhalle ich habe mein ganzes Vermögen verloren alles verloren und den extremen Drang zu spielen müssen ich weiß nicht mehr weiter wie ist es möglich mich in diesen Bereich zu schützen das ich keine Möglichkeit mehr habe online zu spielen in diesen Casinos Curacao Zypern und so weiter ich bin so Tod unglücklich über dieses Verhalten und wie sehr ich mich verändert habe

I am sorry to see someone struggling with addiction. I know it's probably not very helpful, but I would try to seek some professional help so that I could correct it over time. I would try to self-exclude myself from casinos and I can also help with the fact that we have started working with BetBlocker a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,200 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

Maybe also this can help you- Responsible gambling and here you can find also some help lines or contacts which could be meaningful in this process.

Hope you can sort it all out and one day you say yourself that you did it and solve something that was hard.

I wish you all luck in the world. ☘️