Legiano Casino - všeobecná diskuze (strana 35)

Hello,

I've been waiting for my payout for over a week now. Where can I file a complaint so that CasinoGuru can take action and expedite or process my payout?

Thanks

Hallo,

ich warte jetzt auch bereits seit über 1 Woche auf meine Auszahlung. Wo kann ich den hier Beschwerde einreichen, sodass CasinoGuru aktiv werden kann und meine Auszahlung beschleunigt oder umsetzt ?

Danke

Romi, where can I complain to you with my data since I still haven't received my payout and you're addressing this with the casino?

I contacted you via email. It would be great if you could take a look at it for me.

Romi wo kann ich mich bei euch mit meinen Daten beschweren da ich immer noch nicht meine Auszahlung erhalten habe und ihr das beim Casino anspricht ?

Ich habe dich per E-Mail kontaktiert wäre super wenn ihr euch das bei mir mal anguckt.

May I firstly ask when exactly you requested the withdrawal and if your account is fully verified at this casino?

What information did you get regarding the processing of your withdrawal until now?

We will need more information so we can try to help you out, you know.

Hello,

I made the withdrawal on July 31st. The only information I received was an email I sent them stating that processing had to be completed by August 5th at the latest, but that still hasn't happened.

They didn't request any further documentation from me. So the support team said everything was fine, it was just a delay.

Hallo,

ich habe die Auszahlung am 31.07. ausgeführt. Die einzige Informationen die ich erhalten habe, habe ich ihnen auch per E-Mail gesendet das spätestens am 05.08. die Bearbeitung abgeschlossen seien müsste was immernoch nicht geschehen ist.

Die haben auch keine weiteren Unterlagen von mir angefordert. Daher meinten die vom Support alles ist in Ordnung es verzögert sich nur.

They will probably pay out 2 payouts after 2-3 weeks, then they want another KYC after which they will pay you the rest

Die zahlen wahrscheinlich nach 2-3 wochen 2 auszahlen aus danach wollen die nochmal eine KYC danach zahlen die dir den rest aus

How can it be that it takes them so long?

How did your first withdrawal go? So far, they haven't wanted to do a KYC.

BG

Wie kann das sein, das die solange brauchen.

Wie wars bei deiner ersten Auszahlung ? Bisher wollten die kein KYC haben.

BG

Okay then. Please try to be a bit more patient, and if nothing happens by Monday, I believe that you should file a complaint so our team can try to intervene.

What do you say?

I got 2x 500€ then they wanted a KYC which I did too and then the payouts went a bit faster I also have a complaint open maybe that sped things up

ich hab 2x 500€ bekommen dann wollten die noch eine kyc die habe ich auch gemacht dann ging es etwas schneller mit den auszahlungen hab auch ne beschwerde offen vielleicht hat das es beschleunigt

Okay, how do I file a complaint? Do you have a link for me?

Okay wie kann man eine Beschwerde einreichen? Hast du einen Link für mich ?

How long did you have to wait for your first withdrawal? And did live chat or email inquiries yield any results?

I have the feeling that I only get standard phrases and they don't even try to help me

Wie lange musstest du auf deine 1. Auszahlung warten ? Und hat Live Chat oder per E- Mail Anfragen irgendwas gebracht ?

Ich habe das Gefühl das ich nur Standardflosken bekomme und die nicht mal es versuchen mir behilflich zu sein

Hello Romi,

I have now opened a case because, after reading this thread, I have found that it is a well-known scam by the casino to make people wait for weeks.

The link: https://casinoguru-de.com/legiano-casino-die-auszahlung-an-den-spieler-verzogert-5

Thank you very much and I hope everything will turn out well since it's not a big amount (€500) and I only have this payout.

Hallo Romi,

ich habe jetzt einen Fall eröffnet, da nachdem ich hier in diesem Theard mich eingelesen habe, das es eine bekannte Masche von dem Casino ist die Leute Woxhenlang warten zu lassen.

Der Link: https://casinoguru-de.com/legiano-casino-die-auszahlung-an-den-spieler-verzogert-5

Ich danke euch vielmals und hoffe alles wird sich noch positiv entwickeln da es auch eigentlich kein großer Betrag ist (500€) und ich nur diese Auszahlung habe.

I also have 3 payments pending for more than 10 days (1150 euros) in addition to a balance of 900 euros, in my opinion this is precisely why they are not crediting me the money because I am in the positive, how can I file a complaint through you? For now I have requested a chargeback procedure through Nexi for the credited money

Anche io ho 3 pagamenti in sospeso da più di 10 giorni ( 1150 euro) oltre ad un saldo di 900 euro , secondo me proprio per questo non mi accreditano i soldi perché sono in positivo , come posso fare reclamo tramite voi? Io per ora ho richiesto proceduta di chargeback tramite nexi per i soldi accreditati

Hello,

I would like to join this discussion because I’m currently facing a very similar issue with Legiano Casino.

I requested a withdrawal to the same card I used for deposit. My account is fully verified, and there have been no further verification requests or issues from my side.

At first, I was receiving automated responses saying there were "many requests being processed," but I quickly noticed these were exactly the same replies other users here mentioned before.

After that, all communication stopped completely. The casino has ignored all my emails – even those sent to their VIP support address. None of my withdrawal requests have been processed for over a week now.

It’s disappointing and frustrating, especially because I had no idea this could happen when I decided to give it a try. I’m sharing this so other players are aware of the current situation.

Thank you.

Good on you that you managed to file your complaint.

We will wait now to see how it will unfold.

If you filed a chargeback, we won't be able to help you out, unfortunately. The casino will note in their system that a chargeback has been requested.

We only can intervene in cases where players are waiting to get their winnings and the casino is delaying the payment.

This situation is not unusual at online casinos, though. Especially now when people are on holidays and many employees are out of work, actually.

I hope that soon you will be able to get your winnings, and if it passes the 14-day timeframe and they won't be able to pay, we could try to intervene.

It took 16 days for the first payout to be approved

16 tage hat es gedauert bis die erste auszahlung genehmigt wurde

Okay, thanks for the info. That means maybe the payout will be available by the end of next week.

But this is more than just a customer rip-off. Cashiers accept deposits immediately, but delay withdrawals until they're finally able to, just to avoid having to pay out, and the customer loses everything again.

Okay danke dir für die Info. Das heißt vielleicht kann es Ende nächste Woche mit der Auszahlung sein.

Das ist aber mehr als Kundenverarsche. Einzahlungen sofort Kassien aber Auszahlungen verzögern bis zum geht nicht mehr nur um nicht Auszahlen zu müssen und das der Kunde alles wieder verspielt.

It's a procedure that takes at least 30 days and hasn't started with my bank yet.

E’ una procedura che impiega comunque minimo 30 giorni e non e’ ancora partita dal mio istituto bancario

If you request a chargeback, though, we won't be able to do anything else, as I said.