GeniusWin Casino - všeobecná diskuze (strana 2)

no no....withdrawal requested on December 13th.....still under management after 1 month.....

no no....prelievo richiesto il 13 dicembre.....ancora in gestione dopo 1 mese.....

Very bad then...

Malissimo allora..

Perfect if that's the case, so you can open a complaint here on this link. I'll keep my fingers crossed that you get your money eventually. 

Hi, according to the experience of some of the players you can read about here, it looks like the casino is struggling with withdrawals. However, we give casinos 14 days to resolve a withdrawal and since your first one has already passed this period, I think it was the right step to file a complaint.

However, your account has already been verified ? Apart from the casino telling you that they have delays with payments, did they say anything else ? 

They told me that they don't know what kind of problems they have but that all the withdrawals will be paid... verified account of course

Mi hanno detto che non sanno che tipo di problemi hanno ma che saranno tutti pagati i prelievi.. account verificato certo

same thing they said to me 20 days ago......

stessa cosa che hanno detto anche a me 20 giorni fa......

Have you tried contacting them recently and pointing out that it's been a month now?

Hai provato a contattarli di recente facendogli notare che ormai è passato un mese?

yes yes every single day until last Monday......then Aams wrote to me that they are taking care of their case and I have never contacted them again....anyway the situation is easy to understand they don't have the money for pay they continue to make people deposit so then they will run away with the loot.....unfortunately I think that's how it is....

si si tutti i santi giorni fino a lunedi scorso......poi mi ha scritto aams che si stanno occupando del caso loro e non li ho piu contattati....cmq la situazione è facile da capire non hanno i soldi per pagare continuano a far depositare la gente cosi poi scapperanno con il bottino.....purtroppo penso che sia cosi....

But is there any protection in this case or not?

Ma c'è qualche tutela in questo caso o no?

state monopolies (AAMS) are paid for but I don't know after how much and in what way..... dir.giochi.gad-scommesse@adm.gov.it or dir.giochi.giocoadistanza@adm.gov.it send an e-mail here and explain everything by putting your username the site that doesn't pay tax code name and surname... they will contact you again....

si pagano i monopoli di stato (AAMS) ma non so dopo quanto e in che modo.....dir.giochi.gad-scommesse@adm.gov.it o dir.giochi.giocoadistanza@adm.gov.it  manda un e-mail qui e spiegagli tutto quanto mettendo la tua username il sito che non paga codice fiscale nome e cognome...ti ricontattano loro....

If they don't pay me within the next month I will do it, hoping that adm will respond immediately.

Se non mi pagano entro il mese prossimo lo faccio, sperando che adm risponda subito.

As soon as I have any news I'll let you know

appena ho qualche novità ti faccio sapere

Sisi thank you 🔝. Me too if I have news

Sisi grazie 🔝. Anche io se ho novità

I'm sorry but the link doesn't open and I can't open the complaint with you

scusami ma il link non si apre e non posso aprire il reclamo con voi

I find it strange if a casino says it doesn't know what problems it has with withdrawals. I don't see that as a valid reason, but since you have an open complaint, our team will try to find out as much as possible. 

Anyway, have you had any successful withdrawals at this casino in the past ? 

Of course. if you have any new information, don't hesitate to let us know.

Today they told me that they will process the withdrawals next week.

So I'm waiting next week for what to do

Oggi mi hanno detto che settimana prossima evaderanno i prelievi.

Quindi aspetto settimana prossima per il da farsi

Hm it works fine for me, so can you please tell me what is the problem when the link doesn't open and what does it show you ? 

I can also try again and post you a link where you can file a complaint with us again. 

You can find it here: https://casinoguru-it.com/reclami/tutti

I hope so but I find it really hard...... 🙂

lo spero ma la vedo veramente dura ...... 🙂

perfect, now I was able to make the complaint....thank you

perfetto adesso sono riuscito a fare il reclamo....grazie

Try calling and see what they tell you

Prova a chiamare vedi che ti dicono