Bankonbet Casino - všeobecná diskuze (strana 5)

Could you describe what kind of issue you have there, please?

What do you mean by "they don't pay out"?

I have been waiting for a payout for 12 days and I keep getting excuses from Bankonbet

Seit 12 Tagen warte ich auf eine Auszahlung und ständig kommen nur ausreden von Bankonbet

That is a long time to wait. Is your account fully verified, or is the verification still in the middle?

Unfortunately, with the upcoming weekend, there won't be any update, I believe, but our complaint team will intervene soon in this case.

Have you ever withdrawn from this casino before?

Is there any competent regulatory authority where we can report this company? I am hopefully on the eleventh day that I have made a withdrawal request and they are telling me one lie after another. They are thieves. I have 4.2K in profits and I am almost certain that I will never be paid. Do you have anything to suggest to me? There cannot be such companies on the internet that are blatantly stealing from us. They need to be shut down once and for all.

Hello, frankly, as best I can tell, the AOFA (Comoros, Ajouan) authority won't resolve a few weeks' delayed payment. their firts wave of response usually takes more than a month or so, if they respond at all. It's quite a weak license. I guess it also kind of answers the other part of your post...

But I understand you would appreciate support and that's something Casino Guru will gladly help you with. I saw your complaint, which is exactly the best step to take.

Please be patient, as further communication is needed before the events can enter the mediation phase.

Thank you very much for your prompt response. I hope a solution will be found in the near future.

You are welcome. I recall very well how difficult it is to just wait patiently under such stressful circumstances. So, feel free to reach out anytime you like. I'll do my best to provide you company if needed.

casino scam I'm proceeding with the complaints they don't reply to emails and do whatever they want

The chat keeps you online for half an hour and then they tell you to write an email, but they don't respond.

casino truffa sto procedendo con le querele non rispondono alle mail e fanno quello che voiglioni

la chat ti tengono in linea meazzora e poi ti dicono scravia una mail . ,ma non rispondono

Hey, what happened to you at the casino if you're lodging a complaint? Could you describe it to me a little? I see that the casino isn't responding to you, so I'd like to know what's going on. 

The only way to process your withdrawals is to file a complaint through the forum. My first withdrawals were completed after 16 days. I have other withdrawals pending for 10 days. I am waiting for the 14 days to pass before I can file a new complaint. They generally take too long to process them, so they either make you cancel the withdrawals or gamble away whatever capital you have in your account and lose it.

I know these casinos very, very well. Bankobet VIP 5 level. Dolly VIP casino 5 level. Sportaza. 5 gringos. Librabet and all the others. They have a carefully thought out system. After months of playing, they make all your deposit history disappear. As you can see from the emails, I asked for a detailed list of deposit methods to later request a garage back. They never responded. I asked for the account opening date and they didn't give me that either. You know why, because they would have given me an untrue date that I could have contested by showing the deposit emails. They are a bunch of scammers and I honestly don't understand why so many support these casinos... it takes a long time for you too to take a stand. I'm exhausted, I must have gambled away 300,000 euros.

conosco Questi casinò molto ma molto bene . Bankobet vip 5 liv. Dolly casinò vip 5 liv . Sportaza . 5 gringos . Librabet e tutti gli altri . Hanno un sistema studiato a tavolino . Dopo mesi che giochi fanno sparire tutta la cronologia dei depositi . Come vedi dalle mail avevo chiesto la lista dettagliata per modalità versamento per chiedere successivamente un garage back . Non hanno mai risposto . Ho chiesto la data di apertura del conto e neppure quella mi fanno dato . Sapete il perché perché mi avrebbero dato una data non vera che avrei potuto contestare mostrando le mail dei versamenti . Sono una banda di truffatori e non capisco sinceramente perché molti supportano questi casinò .. anche voi prima di prendere posizione ce ne vuole di tempo . Sono esausto mi sarò giocato 300.000 euro

Guys, here's the response from the Bankobet VIP department. Consider that my complaint, one of many, is that I went from VIP level 4 to 1 in a day after I updated their fucking scam app Funid, which no longer exists and has changed its name (they always do all this to make it impossible to track transactions). Well, the VIP's response is that you have to write to support and you don't have a VIP department because we don't see you as a VIP player.

Obviously I also sent everything to support but as follows no one responded. I'm pasting the chat transcript I made and attaching photos of the emails sent to both VIP and support.

They are scammers, don't play. This is being told to you by someone who has spent 300,000 thousand euros. I don't play at Loto anymore, also because there are casinos that if I win 40,000 they pay it to me immediately. These ones cash out. There is no limit on deposits and then to withdraw. A thousand stories. Do you know HOW MANY TIMES I WON AND I ATE EVERYTHING BECAUSE IT'S ALL A PROBLEM?

Chat started on 04 Sep 2025, 08:53 PM (GMT+0)

(08:53:47)*** Luca Dalla Costa joined the chat ***(08:53:47) Luca Dalla Costa

I sent the request emails as you said and no one ever responded.

what should I do

(08:53:54)*** Gianni joined the chat ***(08:53:58)Gianni

Hi! I'm Gianni, and I'd like to welcome you to our Customer Support team.

(08:54:06) Luca from the coast

Gianni, you told me to send the email.

(08:54:14) Luca from the coast

I did it, want to see the various screenshots

(08:54:16) Luca from the coast

never any answer

(08:54:16)Gianni

Could you please clarify your request? What type of request did you send the email for? Thank you.

(08:54:21) Luca from the coast

it's been 2 months

(08:54:43) Luca from the coast

various problems among which I went from one day to the next from vip 4 level to vip 1

(08:55:00) Luca from the coast

I'm missing credits for the mountain of misfortunes as screenshots sent

(08:55:04) Luca from the coast

never bneither answers

(08:55:17) Luca from the coast

Can you please tell me the date my account was opened?

(08:55:22) Luca from the coast

I've been wanting to know this for 2 months too

(08:55:27) Luca from the coast

I sent an email but no response

(08:55:49)Gianni

I'm sorry about this, but your request is very important to me. I kindly ask you to wait for me on the line so I can review your request and provide you with the assistance you deserve. Thank you very much.

(08:56:50) Luca from the coast

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(08:56:53) Luca from the coast

months that I wait

(08:57:19) Luca from the coast

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(08:57:48) Luca from the coast

The 50 coins for a total deposit exceeding 5000 euros were not given to me as you can see.

(08:57:56) Luca from the coast

I have deposits worth tens of thousands of euros

(08:58:01) Luca from the coast

I can have what I deserve

(08:58:16) Luca from the coast

or do I have to request a chargeback that I have all the documentation

(08:58:39) Luca from the coast

Gianno, please, I spent thousands of euros with you and then I get treated like dirt.

(08:58:49) Luca from the coast

it's a matter of principle

(08:59:00) Luca from the coast

why do you force me to do what I don't want?

(08:59:22)Gianni

Please hold on the line while I wait for a response from the relevant department. Thank you very much.

(08:59:44) Luca from the coast

https://playerprotectionlegal.com/

(09:00:18) Luca from the coast

I already have all the documentation and have already contacted this firm that deals specifically with complaints about your casinos.

(09:00:31) Luca from the coast

Please report it to the relevant authorities otherwise I will send everything to them

(09:01:19) Luca from the coast

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(09:01:38) Luca from the coast

As you can see from the emails I'm already in contact with them.

(09:02:30) Luca from the coast

I have 6 months of chargeback to request, don't force me to do it because no one answers legitimate questions and always documented with photos that confirm my complaints.

(09:02:35)Gianni

Let me check. This may take a few minutes. Please hold on the line.

(09:03:05) Luca from the coast

yes, look, I've known you for years, after half an hour, mimdirta write an email to this address and as you can see I've always done it and we're always here with no one answering

(09:03:13) Luca from the coast

permforiua I have dozens and dozens of chat transcripts

;

Ragazzi ecco la risposta del dipaetimentomvipdi bankobet . considerqte che la mia lamentela una delle tant4e e che sono passato da livello vip 4 a 1 in un giorno doppo che avevo aggiornato la loro cazzo di app truffa funid che ora non esiste piu e ha cambiato nome ( fanno tutto questo sempre per fare perdere la possibilita della traccuabilita delle iperazioni . bhe la risposta del vip e deve scrivere a supporto e non ha dipartimento vip perche ci risulta non ezsere un vip playes.

io ovviamente ho mandato tutto anche a supporto ma come sèiuegato nbessuno ruisponde incolllo la chat trascriptiopn fatta. e allegp foto delle mail inviate sia a vip che supportto.

sono truggatori non giocate ve lo dice uno che ha speso 300.000 mila euro. io non gioco piu da loto anche perche ci sono casino che se vinco 40.000 me li pagano subito questi incassano non ce limite per i deposito e poi per prelevare mille storie sapete qunANTE VOLTE HO VINTO E MI SONO MANGIATO TUTTP PERCHE TUTTO UN PROBLEMA .

Chat started on 04 Sep 2025, 08:53 PM (GMT+0)

(08:53:47)*** luca dalla costa joined the chat ***(08:53:47)luca dalla costa

ho madnato le mail di richieeta come da voi detto e nessino ha mai risposto

cosa devo fare

(08:53:54)*** Gianni joined the chat ***(08:53:58)Gianni

Salve! Sono Gianni e le do il benvenuto nel nostro Servizio Supporto Clienti.

(08:54:06)luca dalla costa

Gianni proprio lei mi ha detto mandi la mail

(08:54:14)luca dalla costa

lho fatto vuole vedere i vari screen shot

(08:54:16)luca dalla costa

mai nessuna risposta

(08:54:16)Gianni

Potrebbe gentilmente chiarire la sua richiesta? Ha inviato la mail per quale tipo di richiesta? La ringrazio.

(08:54:21)luca dalla costa

sono 2 mesi

(08:54:43)luca dalla costa

problemi vari tra i quali sono passato da un guorno all'altro da vip 4 livello a vip 1

(08:55:00)luca dalla costa

mi mancano accredito delle montete delle sfife come screenshot mandati

(08:55:04)luca dalla costa

mai bnessiuno risposte

(08:55:17)luca dalla costa

mi puo dire la data di apertura dle mio conto gioco per cortesia

(08:55:22)luca dalla costa

anche questo vogliom sapere da 2 mesi

(08:55:27)luca dalla costa

ho mandato mail nessuna risposta

(08:55:49)Gianni

Mi dispiace per questo, la sua richiesta è molto importante per me. Le chiedo gentilmente di attendermi in linea, così da poter controllare al meglio la sua richiesta e assisterla come merita. Grazie mille.

(08:56:50)luca dalla costa

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(08:56:53)luca dalla costa

mesi che aspetto

(08:57:19)luca dalla costa

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(08:57:48)luca dalla costa

le 50 monete per mdeposit totali siuperiori a 5000 euro non mi sono state date come vede ù

(08:57:56)luca dalla costa

ho deposit per decine di migliaia di euro

(08:58:01)luca dalla costa

posso avere quanto mi spetta

(08:58:16)luca dalla costa

o devo fare richiesta di chargeback che ho tutta la documentazione

(08:58:39)luca dalla costa

Gianno per cortesia ho speso devine di migliai di euro da voi e poi vego trattato a pesci in faccia

(08:58:49)luca dalla costa

si tratta di principio

(08:59:00)luca dalla costa

perche mi costringete a fare quello che non voglio

(08:59:22)Gianni

Gentilmente, attenda ancora in linea, sto aspettando la risposta da parte del dipartimento competente. Grazie mille.

(08:59:44)luca dalla costa

https://playerprotectionlegal.com/

(09:00:18)luca dalla costa

ho gia tutta la documentazione e preso gia contatti con questo studio che si occupa propri di complaint con i casino vostri

(09:00:31)luca dalla costa

segnali per cortesia a chi di dovere altrimenti invio tutto a loro

(09:01:19)luca dalla costa

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(09:01:38)luca dalla costa

come vede dalle mail sono gia in contatto con loro

(09:02:30)luca dalla costa

ho 6 mesi di charge back da richiedere non mi costringete a farlo perche nessuno risponde a domande lecite e documentate sempre da foto che confermano le mie lamentele

(09:02:35)Gianni

Mi faccia controllare. L'operazione potrebbe richiedere qualche minuto, mi attenda in linea gentilmente.

(09:03:05)luca dalla costa

si guardi tanto sono anni che vi conosco dopo mezzora mimdirta scriva iuna mail a questo indirizzo e io come vede lho sempre fatto e siamo sempre qui che nessuno risponde

(09:03:13)luca dalla costa

permforiua ho decine e decine di trascizioni delle chat

;

You're mixing casinos together, and I feel like sometimes I don't even know which one you're talking about. 

What's important to me, though, is that we always try to help players. We, the casino, or you always have a week to respond. If you had so much money deposited there, why didn't you try to withdraw it, and instead say that it took us a long time to take a position? Was it worth losing the money? And so much of it? I don't think so. 

I know that the process is not always the shortest, but you have to realize that there are several hundred, sometimes thousands, of complaints. It's not easy to get to every player right away and do it the way you imagined. 

But even so, I don't think you couldn't wait and had to lose everything. That way, the casino always wins, and we have nothing to punish it for.