Jak kontaktovat licenční úřad Antillephone NV (Curaçao). (strana 10)

but with Antillephone N.V the story is different!… I think the regulator is even more fuc**ed up then their licensed casinos 🤣 they almost never answer, their website looks like made by a Young IT student, they don’t have almost any contacts.

What Casino is it? If I might know.

because it could be a Casino licensed by CEG and have another regulator or license. Some of them have 2 or 3, Leon and Twin have the KGC and Antillephone.

And depending on the Casino, they can have a compliance team managing them besides the regulator. Like My case know with Roku/BetTilt.. Antillephone N.V doesn’t reply, but I noticed on Roku Bet website that they are regulated by the eMoore N.V compliance team… so I sent an email to eMoore and they are already checking the case with Antillephone!

trust me the casinos take TrustPilot more serious than the regulator sometimes 😅

but try to reach the compliance departament of the Casino! Or if you have luck they could be Managed by an external company

As for the refund, it's Bet on Red for me too. But they don't answer me personally. Last year I already had a big complaint here with Guru and the Ceg about the sister casino ninecasino. Believe me, they would never answer me. I don't even get a transaction list from them.

but I completely agree with you about Antillephone.

wegen der Erstattung ist es bei mir auch Bet on red. Die antworten mir persönlich aber nicht. Ich hatte letztes Jahr schon eine dicke Beschwerde hier bei Guru und der Ceg wegen dem Schwesterncasino ninecasino. Glaub mir, die würden mir nie antworten. Ich bekomme nicht mal eine Transaktionsliste von denen.

aber mit Antillephone geb ich dir vollkommen recht.

Do you know anyone from Antillephone N.V that CasinoGuru could contact? Or Roku Bet, BetTilt. Their compliance team is eMoore N.V a very well knowned company in the gaming industry. They Manage, deal with complaints, pass licensed, help you oppening a Casino from scratch.. so I think its a good away to start! I have sent an email to the eMoore Compliance team and they answered quick saying that they Will investigate the case !

maybe if someone here from CasinoGuru sent an email with would My case being faster …

They use

complaints@the-emgroup.com

Complaints@emoore.com

complaints@igamingcompliance.com

lily.kroon@the-emgroup.com

Is there any way to see which casinos they support? I also have a case involving Bizzo, operated by Tech Solution NV

Antillephone answered me once and then such an extremely unfriendly answer, I was really stunned

Kann man irgendwie sehen, welche Casinos von denen betreut werden? Bei mir geht es auch noch um einen Fall von Bizzo, betrieben von Tech Solution N.V.

Einmal hat Antillephone mir geantwortet und dann auch noch eine so extrem unfreundliche Antwort, da war ich wirklich fassungslos

Brother I can help you with BetOnRed!

Write to Uno Digital Media B.V. and say that you are exposing the case on TrustPilot

their email is rg@uno-dm.com

Send it with the CC

player-support@curacao-egaming.com

support@betonred.com

info@gcb.cw

certria@gaminglicences.com

complaints@gaminglicences.com

infogmn@curacao-gov.an

Hope this helps!

infogmn@curacao-gov.anIs that the email from the governor? How quickly did you get a response?

At rg@uno-dm I wrote a month ago without success 😂

infogmn@curacao-gov.an ist das die Mail vom Gouverneur? Wie schnell hast du da eine Antwort erhalten?

An rg@uno-dm hab ich schon vor einem Monat geschrieben ohne Erfolg 😂

Yes it is. But did you put CEG and BetOnRed support in CC in the email? Along with everyone else I sent you now? It is important that the detailed email is sent to all these emails.

Sim é. Mas colocaste a CEG e o suporte da BetOnRed em CC no email? Juntamente com os outros todos que te mandei agora? É importante que seja enviado o email detalhado para todos esses emails.

No, I didn't do that, it's a good idea. The Ceg wrote to me a week ago saying that everything regarding the complaint had been received and that a decision would be made within 2 weeks and that no comments or emails could be written during this time.

Nein, das habe ich nicht gemacht, ist eine gute Idee. Die Ceg hatte mir vor einer Woche geschrieben dass alles zur beschwerde eingegangen ist und innerhalb von 2 Wochen eine Entscheidung getroffen wird und in dieser Zeit keine Kommentare oder Emails geschrieben werden dürfen.

You cannot write, but only things that you think are really relevant to the case, but I recommend re-sending your complaint email in detail to all the emails I sent you above

Não você pode escrever, mas somente coisas que ache realmente relevantes para o caso, mas recomendo voltar a enviar o email da sua queixa detalhadamente para todos os emails que te mandei aqui em cima

OK, I'll do that. How fast was it for you?

Ok, das mache ich. Wie schnell ging es bei dir?

This is all fantastic information, Joao! This is the type of stuff that Casino Guru should have links to from the main page.

Also, you seem to know quite a bit about the back end of this stuff. Operators, regulators, etc. I'd love to have a chat with you about this stuff one day. I think there's a lot I could learn from you.

Thanks for helping people out! You're one of the good ones.

Obrigado!!

I can only agree with you. ☺️

Da kann ich dir nur Recht geben. ☺️

It was a long process in which I learned a lot, mainly that there are casinos that cannot be resolved with a few emails, you have to complain on public sites, as I was explaining to Jenny, some casinos and regulators give more importance to complaints written on the TrustPilot. The more exposure you have the better! Curacao casinos, especially those licensed by Antillephone NV or CEG, usually don't want to show much attention... they usually have a lot to hide

Foi um processo longo em que aprendi muita coisa, principalmente que existem casinos que não é possível resolver com alguns emails, tem que se reclamar em sítios públicos, era como estava a explicar á Jenny, alguns casinos e reguladores derem mais importância a reclamações escritas no TrustPilot. Quanto mais exposição tiver melhor! Os casinos de Curaçau, especialmente os licenciados pela Antillephone NV ou pela CEG normalmente não querem dar muito nas vistas… costumam ter muito a esconder

It was a week Jenny. But BetOnRed really gave a lot of importance to TrustPilot's complaint

Foi uma semana Jenny. Mas a BetOnRed deu mesmo muita importância á queixa do TrustPilot

I'm glad you got paid!

Dealing with the more popular casinos, ones with establishes names and reputations, always helps.

The point I was trying to make, however, was that if, for whatever reason, they decided that they were gonna not pay you, there's still nobody to hold them accountable. Sure, the regulator could fine them and their reputation may take a little hit, but you'd still be out the money.

Personally, I believe the regulator should be the one who has to pay the player in cases where the casino is in breach of their terms and conditions. They can then deal with getting reimbursed by the casino when their license is up for renewal.

Just my $0.02

I've always had my suspicions about 8048/JAZ.

Dama uses them for all their Curacao casinos, and there's something about Dama that just doesn't sit right with me. Kinda like maybe they're funneling money to Russia, or something like that...

If I'm not heard from for a while, you'll know why lol

Lol mods have a ton of reading to do here when they wake up 🤣

Hi, Radka! Jaro! 👋

Hello.

It is unfortunate, but since we are not among the officially recognized authorities, we are not in any relation with Moore NV compliance team. For the same reason, we just can't address any license providers or casinos (aside from standard complaint communication initiated through the RCM Team) on any players' behalf. The same goes for the legal aspect, we are not lawyers, hence we can't prosecute local law. I'm sorry.

Look, maybe you're not too far from the truth, many of these casinos like Leon and Twin will always be located in eastern countries, namely Russia. If they use a website called "offshore leaks" and do a search for "ORing Limited" or "Moonlite NV" you will go crazy 😂 there are at least 20 different companies linked to Casino Leon Bet

olha que se calhar não andas muito longe da verdade, muitos destes casinos tal como a Leon e a Twin vão dar sempre a países de leste, nomeadamente a Rússia. Se utilizarem um site chamado "offshore leaks" e fizeres uma pesquisa por "ORing Limited" ou "Moonlite N.V" vais te passar da cabeça 😂 estão no mínimo umas 20 empresas diferentes ligada ao Casino Leon Bet