CashiMashi Casino - Hráčův vklad nebyl nikdy připsán na jeho kasinový účet.

Really bad customer service! I deposited money through Trustly, but was not withdrawn but not credited within 24 hours. 3 tickets posted and no feedback. Not even a goodwill solution was sought or can be fulfilled as reparation! Can only advise against!

Echt schlechter Kundenservice! Habe Geld über Trustly eingezahlt, wurde abgebucht jedoch nicht gut geschrieben binnen knapp 24 Stunden. 3 Tickets eingestellt und keinerlei Rückmeldung. Nicht mal eine Kulanzlösung wurde angestrebt oder kann erfüllt werden als wieder gutmachung! Kann nur abraten!

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear Daniel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.