Bongo Casino - Hráč kritizuje falešnou reklamu na bonus.

Their promotions featured a 120% first deposit bonus.

I deposited but no bonus was credited.

In chat they replied that the offer expired on 21/10/2020 (one year ago). I asked why the offer was still in active promotions if it had expired, but they didn't respond and disappeared from the chat.

IMPROPER BEHAVIOR.

THEY HAVE NO BONUSES TO OFFER BUT THEY REPORT THEM IN THE PROMOTION. STAY AWAY

Le loro promozioni segnalavano un bonus del 120% sul primo deposito.

Ho depositato ma non è stato accreditato nessun bonus.

In chat hanno risposto che l'offerta è scaduta il 21/10/2020 (un anno fa). Ho chiesto come mai l'offerta era ancora nelle promozioni attive se era scaduta, ma non hanno risposto e sono scomparsi dalla chat.

COMPORTAMENTO SCORRETTO.

NON HANNO BONUS DA OFFRIRE MA LI SEGNALANO NELLE PROMOZIONE. STATE LONTANI

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if the following promotion is the one that you have tried to activate?

https://bongo.gg/en/offers/a186

Have you played any of your deposited funds or they're still untouched in your account?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Yes, that was the promotion. I asked in chat and was told it was expired on 21/10/2020.

When I asked why it was still on the promotions page, I got no response.

I played my deposit and asked for account deletion. In my opinion it was an incorrect practice.

Until we meet again.

Si, la promozione era quella. Ho chiesto in chat e mi è stato detto che era scaduta il 21/10/2020.

Quando ho chiesto come mai era ancora nella pagina delle promozioni, non ho avuto risposta.

Ho giocato il mio deposito e ho chiesto la cancellazione dell'account. Secondo me è stata una pratica scorretta.

Arrivederci.

I understand. Since you have played your deposit and requested the account closure, do I have your permission to close this complaint or is there anything else we could try to help you with?

Ok. Thanks for support. It was just to point out the misbehavior.

Ok. Grazie del supporto. Era solo per evidenziare il comportamento scorretto.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future.

Unfortunately, since the funds have been played and the account closure requested, we will reject this complaint now. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late. Thank you very much for your understanding.