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Dear Thomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello Petronela,

Thank you for your very kind response.

I have managed to make multiple withdrawals in the past with SEPA method which took maximum 2 business days from time of demand to reach my account and be visible on my bank statement.

They indeed approved my withdrawal request on the same day and to this day I haven't received my money.

I've seen a lot of complaints regarding this problem on the internet and a very few people got theire well deserved earnings back.

1xbet loves to make an outstanding amount of requests of unecessary documents and even ask some customers to send confidential banking info to non existent adresses in Russia (a case I've seen on a casino forum) to buy some time and make customers give up their ownings.

This is why I've submitted a complaint here to get my issue resolved hopefully

Best regards,

I asked them if they could please accept my withdrawal accept in other terms actually send me the money. I gave them a picture of ID both sides and picture of credit card used for deposit both sides as well as my transaction record to anticipate and they replied with a useless response saying I should be patient because SEPA takes 7 business days when It clearly doesn't.

I've been receiving SEPA for 7 years now and the latest was 4 days. 3 days maximum for normal transactions and 4 days when exchange of currency applies during transaction.

I made my withdrawal request which was approved on same day the 12th Tuesday so theoretically I should have gotten max Thursday or Friday like all my previous withdrawals on this site.

I will wait until Wednesday and see if it doesn't magically appeare but I know for a fact and by experience that they haven't wired my money. They just hide behind the fact they marked the status as approved but If i ask a transaction receipt they will never communicate because they give the orders so I will wait for further advice and use help I can get with you guys 🙂

Have a great day!

I fully understand your frustration, Thomas. I will set the timer for additional 2 days and if there’s no development by Wednesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Thomas75,

Thank you for your feedback!

We were informed of the situation that has arisen and we guarantee a withdrawal from our part. We did everything possible to ensure that the payment was approved

As a result, your payment from 12/01/21 is successful from our part

Please, note if the funds are not credited within 7-14 banking days, you need to contact the Support Service: info-en@1xbet-team.com

All the best,

1xBet Casino

Thank you very much, 1xBet Casino, for your help and assistance.

Dear Thomas75, we will be waiting for your confirmation patiently.

Dear Thomas75,

Have there been any developments since our last conversation?

Dear Thomas75,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Dear Casino,

I'd like to apologize for my delayed answer to the complaint I've filed regarding the withdrawal issues I had.

I can happily say that 1xbet has been efficient in helping me solve my problem.

Thank you Casino Guru for assisting me through this brief journey and thank you to 1xbet casino group for understanding and solving my issue.

Best regards,

Dear Thomas75,

Thank you for your feedback!

We are glad to know that this situation is resolved

You can contact us in any time, we will be glad to assist you with any issues

Best regards,

1xBet Casino

Great news. Thank you very much, Thomas75, for your confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks both sides for cooperation and Thomas75, please, don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.