1win Casino - Hráč se snaží uzavřít svůj účet.

I'm contacting to delete my account at 1win and I'm not successful. I've already informed about betting addiction and even so I can't get them to exclude it.

Estou entrando em contato para exclusão da minha conta no 1win e não obtenho sucesso. Já informei sobre vício em apostas e mesmo assim não consigo que excluam.

Hello isadoradafinny,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you request to close your account for the first time? Did you receive any respond from the casino since? Did you mention gambling issues or addiction in your request?

Looking forward to your answer.

Regards,

Nick

I got the answer via email. They blocked my account.

Thanks!!

Consegui a resposta via email. Bloquearam minha conta.

Obrigada!!

Thank you isadoradafinny for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick