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I applied for 50 euros because I was able to win more than 50 euros by using the no deposit bonus. I didn't know what to do to apply, so I consulted via chat. Then, I first submitted the identity verification documents and wanted to withdraw from Ecopaise, so I was asked to make a deposit with Ecopaise, so I made the deposit. Do I have to make a deposit at that time and spend the deposited money? I was asked to call, so I thought that if I win by multiplying, I will get 50 euros from the bonus and 10 euros deposited plus 10 euros of the winning amount, 70 euros, but if I apply for 70 euros, it is only 50 euros I know that it's only 50 euros from the bonus, so why did you make it? Isn't it a story?

I'm new to casinos myself, so I'm sorry if this is a matter of course.

At other casinos, when using this kind of withdrawal pattern, I was told that if I wanted to withdraw the deposit after making a bonus withdrawal without multiplying it, I was told to clear the multiplying conditions, so I'm not convinced.

So what do you mean by chatting? I was told that you just played with the money you deposited.

入金不要ボーナスを使わせていただいて50ユーロ以上勝つことができ50ユーロの申請をしました。　申請するのにどうしたら良いか分からずチャットで相談さてていただきました。　そしたらまず本人確認書類の提出をしてエコペイス出金希望だったのでエコペイスで入金してくださいと言われたので入金しました。　その時に入金して入金したお金も掛けないとダメですか？と聞いたら掛けてくださいと言われたので掛けて勝ったらボーナスからの50ユーロと入金した10ユーロプラス勝ち額の10ユーロの70ユーロ貰えると思ったのですが70ユーロで申請したら50ユーロのみだったのですがボーナスからの50ユーロのみっていうのはわかっているのですがだったらなんで掛けさせたのですか？って話じゃないですか？

僕自身カジノの経験が浅いのでこれが当たり前の事ならすいません。

他のカジノさんでこういう出金パターンの時は掛けずにボーナス出金させてから入金分引き出したかったら一倍の掛け条件クリアしてねと言われたことはあったので納得できません。

それでチャットでどういう事ですか？と聞いたらあなたは入金したお金で遊んだだけですって言われました。

Dear Seiya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Casinos try to design their bonuses to be as attractive as possible, but the casino can set the maximum cash out for their bonuses. This isn’t anything unusual, especially when the bonus was a No Deposit one.

Could you please specify which bonus you have played with? Please, post here a link here, I would like to check the bonus T&Cs.

Also, I am not sure I understood correctly – could you, please, confirm, whether you played with your deposit or not?

If there is any other relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here).

Thank you very much in advance.

Best regards,

Kristina

https://jp.casino.guru/exitb?dealId=11773&domainLanguageId=7&preferredLanguagesStr=7&tosLinkRequired=false&userCountryId=110&listName=casino-detail

I know I have a cap, but I also understand that I make a deposit to withdraw cash from my bonus.

Do I have to bet after that? I asked.

Then I got a bet because I got a reply that I needed a bet.

From here, when the same thing happened at another casino before, it was the same condition because it was the purpose to bet and win if you want to withdraw the cash deposited separately from the bonus of 50 euros. I bet and won.

So I thought I would get 50 euros from the bonus and 20 euros from the cash.

By the way, if 50 euros is the upper limit, why should I bet?

I don't understand that.

https://jp.casino.guru/exitb?dealId=11773&domainLanguageId=7&preferredLanguagesStr=7&tosLinkRequired=false&userCountryId=110&listName=casino-detail

上限を設けているのは分かっているのですがボーナスからのキャッシュを引き出すのに入金をするというのも理解してます。

その後にベットしないとダメですか？と尋ねました。

そしたらベットも必要と回答頂いたのでベットしました。

こちらからすると以前に別のカジノさんでも同じような事が起きた時はボーナスからの50ユーロとは別で入金したキャッシュを引き出したいならベットして勝ってくださいとの主旨だったので同じ条件なのだと思いベットして勝ちました。

なので私はボーナスからの50ユーロとキャッシュからの20ユーロを頂けると思いました。

ちなみに合わせて50ユーロが上限なのなら何故ベットさせる必要があるのですか？

そこが納得できないのです。

I have taken a screenshot of the last exchange, so I don't have any proof of the exchange before pulling it out, but I have consulted with the support chat on the casino side many times, so please check if possible. I want to.

私がスクリーンショットしたのは最後のやりとりなので引き出す前のやりとりは私の手元には証拠はありませんがカジノ側のサポートチャットには何度も相談させていただいているので可能であるなら確認していただきたいです。

Dear seiya,

The amount of your withdrawal request has been processed in accordance with our Terms.

To withdraw funds from the No-Deposit Bonus, is required a minimum deposit from the system to which the funds are to be withdrawn (in case the user has not previously deposited). If the user continue playing after making the minimum deposit (without creating a withdraw request and without waiting for withdrawal of funds), the payment will be made according to the above rules for withdrawing the winnings received from the No-Deposit Bonus, that is, no more than 50 Euro.

Best Regards,

ZigZag777.

Hello everyone,

Thank you very much, ZigZag777 Casino for your reply with the explanation.

Seiya, we are extending the timer by 7 days. Is there anything else we could help you with? Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.