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I would like to pay out my money but the payout to my Mastercard is being rejected

Ich möchte mein Geld auszahlen jedoch wird die Auszahlung auf meine Mastercard abgelehnt

Hello jannik2604,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello

I last contacted them yesterday at 8:52 p.m. with an email and no, my account is not verified. However, I asked where I can send my documents for verification, and the answer was "You can also withdraw without being verified."

Yes my win was accumulated with real money

Cheers Jannik

Hallo

Zuletzt Kontakt aufgenommen habe ich gestern um 20:52 mit einer E-Mail und nein mein Konto ist nicht verifiziert. Ich habe aber nachgefragt wo ich meine Dokumente zur Verifizierung hinsenden kann, darauf folgte die Antwort „Sie können auch auszahlen ohne verifiziert zu sein."

Ja mein Gewinn wurde mit echtem Geld angesammelt

Lg Jannik

Hello??

Hallo??

Hello jannik2604,

Did you try to use a different withdrawal method? The one you used for deposit mustn't be a withdrawal method as well.

Also since when are you trying to withdraw your balance? I would also recommend to verify your account before making a withdrawal even if its not necessary.

Has done got my money

Hat sich erledigt hab mein Geld bekommen

Thank you jannik2604 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick