Yukon Gold Casino - Hráčův náhodný vklad nebyl vrácen.

So on the 25 of April I was making a deposit of 20 but I accidently deposited my 3 num security code !I contacted them withing seconds for my refund and haven't recieved a dime back .It was never wagered not a cent all I keep getting is a run around

Dear davisangela443,

Thank you very much for submitting your complaint. I’m sorry to hear about the inconvenience you encountered with the accidental deposit and subsequent refund request.

To assist you further, could you please provide additional details on the following points:

• Have you received any acknowledgment or response from the casino regarding your refund request since you contacted them immediately after the accidental deposit?
• Could you share any communication or documentation related to your refund request and any responses you’ve received from the casino’s support team? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

Hi this is Angela I have spoke with someone everyday for last week and everyday I get a diff response I was told to wait until end of week well it's Sat morning and nothing .Last convo I had was recent and they are sending my case to risk management and takes another 2 business days !!;!;

Ty I hope you can help me honestly don't know if I'll ever get it back

Hi still nothing risk management hasn't replied I'm totally thinking they just stole my 🤑

Hi davisangela443,

• Could you please forward your payment receipt to petronela.k@casino.guru.

Thank you very much.

Sent to your email along with more ss of convo I had last night with them .Now claiming they never had the money when it shows deposited on the 25

Hi davisangela443,

I can see from the forwarded communication that you were asked to provide your bank statement for April 2024.

• Could you please advise if you sent it to the casino already?
• Would you mind sending it to petronela.k@casino.guru as well?

Thank you.

Dear davisangela443,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.