Winnerama Casino - Hráč se nemůže stáhnout.

I have submitted a withdrawal for 4000$ AUD, every week they seems to declined my withdraw. 3 or 4 times now. This time they said they need proof of source of fund which I have provided last month.

PS: I have tried to do this $4000 AUD the past month and unsuccessful

Hello mptka,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winnerama Casino. Allow me to ask you a few more question before we would move forward.

Which documents are already approved? Did they request any other document other than the source of payment? Didn't they mean the source of payment as the account from which you deposit into the casino?

Looking forward to your answer and please keep us updated if there will be anything new regarding the case. You can also send me any relevant screenshot or proof to nikolas.b@casino.guru.

Regards,

Nick

i have sent over approved document via email

Hello,We hope this email finds you well.Please be advised your payout request has been declined due to: Source of Funds verification.As a reputable online gaming provider, we are committed to providing secure, fully compliant services for our customers. To do this, we must ensure that all funds on our platform come fr om a legitimate source, and are not linked to illegal activity. This is wh ere the Source of Funds (SoF) comes in.What is the Source of Funds (SoF)?

Source of Funds is a standard procedure wherein clients report the origin of their fiat assets to verify their funds come from a legitimate source.Why do we ask for SoF?

We abide by all legislation pertaining to our business and certain legal regulations require us to collect additional information about our clients’ sources of funds. These measures serve to protect our customers and prevent illegal activity on our platform.

i have submitted everything that is required but still asking me for source of funds.

source of funds, i have given them my employment contract and payslip from my work place.

i have already submitted another payout earlier today and now I have to wait another 5 business days.

i dont know what excuses they are going to declined again this time.

about 5 - 6 weeks waiting for payout now.

all this requirements was done and approved last month.

I have just sent thru another evidence via email Nick.

Any Casino Guru online to assist me!

Thanks.

Dear mptka,

Based on your screenshots, it seems that the last document was approved on 14.1.2022. If you requested for a withdrawal since then, I would definitely only recommend to wait for it to be paid out. Please let us know if the money arrives until the end of this week.

Regards,

Nick

i think u misunderstood my screenshot,

i told them that i submitted last month.

They are only telling me that was approved the last month from that email.

Hello mptka,

As the timer expired, I will set it again to 7 days. Let's hope the money will arrive until then. Be sure to not cancel the withdrawal request. Also keep me updated if there would be any news.

Regards,

Nick

Dear Nick,

After a series of saga of verification and emails, today money has arrived in my bank.

Thanks

Dear mptka,

Thank you very much for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help you. The complaint will be now closed.

Best regards,

Nick