Win Unique Casino - Hráč se snaží dokončit ověření účtu.

Ive been playing at unique casino for more then 2 years now.. they are asking every requested withdrawal alot of documents and when you have send all the documents it takes weeks to get someone look at them and they keep rejecting the documents no matter what you send or tell them and making it inpossible to withdraw your money and when you ask to close the account with 400 euros on it they simply wont and they keep sending you text msges with "free cash gifts'' and when you want to put an deposit limit or close your account they laugh at you and keep sending free spins and deposit bonuses. While they know you cant pay out are

mabye having gambling issues...

Dear Gijsbertus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? Which problem would you like to resolve as the priority?

Thank you in advance for your reply.

Best regards,

Petronela

Dear Gijsbertus,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.