Wild Pharao Casino - Výběr hráče byl zpožděn.

I have applied for 2 payouts that are said to have been transferred 14 days ago to this day I have not received any money on inquiries and emails from my side there is no response, I was once told that the payouts had been transferred, but unfortunately I did not receive it Account statements can be provided

Ich habe 2 Auszahlungen beantragt die angeblich überwiesen worden sind vor 14 Tagen bis heute ist bei mir kein Geld angekommen auf Anfragen und emails von meiner Seite wird nicht reagiert , es wurde mir einmal mitgeteilt das die Auszahlungen überwiesen wurde leider ist es aber bei mir nicht angekommen Kontoauszüge können gerne bereit gestellt werden

Dear Nick,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I see that you already had successful withdrawals before. Which method to withdraw your winnings have you opted for? Was it the same payment method as previously?

Could you please clarify when exactly you requested this withdrawal?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello, I received the payment on 01/26. this was applied for on January 28th by bank transfer

Guten Tag , ich habe die Auszahlung am 26.01. beantragt grbfhnugt wurde diese am 28. 01. per Banküberweisung

Thank you very much for your reply, Nick. Could you please clarify what is the current status of your withdrawal? Is it marked as pending or processed? Have you used bank transfer as your withdrawal method in your previous withdrawals?

The status is that the payout was supposedly approved on February 2nd and I transferred it, but I also sent bank statements that nothing arrived and I didn't get any confirmation email that the payouts went out

Der Status ist das angeblich am 2.02 die Auszahlung genehmigt wurde und überwiesen habe aber auch Kontoauszüge hingesendet das bei mir nichts angekommen ist und auch keine bestätigungs email das die Auszahlungen rausgegangen sind habe ich nicht bekommen

Yes, I used bank transfer as now, the money was there 2 days later after the transfer

Ja ich habe banküberweisung verwendet wie jetzt auch das Geld war dann nach Überweisung 2 Tage später da

Thank you very much Nick for your cooperation so far. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you very much

Dankeschön

Hello, Nick,

I am sorry to hear that your withdrawals have been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino Team, could you please state the reason why the player's withdrawals have not been fully processed yet and when can he expect the payments?

Thank you in advance for providing the information.

please note payment has been sent

Unfortunately I didn't get anything

Bei mir ist leider nichts angekommen

Dear Nick,

At this point, I sincerely believe it should only be a matter of time before the payments come to you.

I will keep this complaint open until your confirmation regarding successful withdrawals.

Please let us know as soon as you receive the payment.

Thank you for your patience. We are looking forward to hearing from you soon.

I haven't received any money until today, I have documented that with bank statements and my new payout, which was approved the day before yesterday, hasn't arrived with me either!!!

Bei mir ist bis heute kein Geld angekommen das habe ich belegt mit Kontoauszügen und auch meine neue Auszahlung die vorgestern genehmigt wurde ist bis jetzt nicht bei mir angekommen !!!

Hello, Nick,

If a withdrawal status is "Approved" or "Processed", it usually means the withdrawal request was sent to the casino's payment provider. From this moment, the casino can no longer influence the speed of the process.

Let's stay positive, patient, and let's provide the casino with a few more business days. We are looking forward to hearing about the successful withdrawal. Please let us know once the payment is received.

The first payout was approved on February 2nd and nothing has arrived today???

Die erste Auszahlung wurde am 02.02 genehmigt bis heute kam nichts an ???

The money hasn't left me until today, I sent the manager with whom I wrote suggar account statements and everything

Das Geld ist bis heute nicht bei mir abgekommen ich habe den Manager mit den ich geschrieben habe suggar Konto Auszüge und alles geschickt

Hello, Nick,

I am sorry to hear about another delay.

Is there any progress with your issue? Did the manager provide you with an update?

No, you don't get any more answers and the money hasn't arrived to this day

Nein man kriegt keine Antwort mehr und das Geld ist bis heute nicht angekommen

please not that ur last payout was processed and sent to ur bank account IBAN ending xxx3853 , 1.000 EUR on 4th March and based on our banking records the payment had arrived your bank on same day

bank confirmation has been mailed to your player email account

It's not about the 1000 euros, they have arrived, yes, but the 2 times 900 from February have unfortunately not arrived until today !!!!!

Es geht nicht um die 1000 Euro die sind angekommen ja aber die 2mal 900 von Februar sind bis heute leider nicht angekommen !!!!!

Greetings all,

Nick, I would like to specify the disputed amount. Currently, it is set for €900 in this complaint. You claim that you are waiting for 2 times €900 since February. What is the amount of your pending (delayed) withdrawals, please? 

Dear Wild Pharao Casino team,

Can you see the other withdrawals in the player's account? When will they be fully processed, please?

There are 2 times 900 euros from 02.02

Es sind vom 02.02 2 mal 900 Euro

Thank you, I will update the disputed amount.

I don't get an answer from the casino directly or from the support responsible for it. The last answer was more than 8 days ago with I'll pass it on to the boss and nothing has happened since!

Ich bekomme weder vom Casino direkt oder dem dafür zuständigen Support eine Antwort letzte Antwort war vor über 8 Tagen mit ich gebe es an den Chef weiter seit dem passiert nichts!!

We would like to ask Wild Pharao Casino Team to reply to this complaint, especially to my previous post from the 14th of March. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Nick,

I was provided with this information from the casino's representative:

"2022-02-02 20:48:56     withdraw |        900.00 EUR       Bank     OK

2022-03-02 12:08:38     withdraw |        1000.00 EUR     Bank     OK"

The withdrawals were already processed, they do not know about anything returned back to their bank account and also they do not see anything pending regarding withdrawals. You allegedly made several deposits in the meantime.

Can you please confirm you already received your withdrawals? If not, please provide me with these data - transaction history from the casino account and bank account transaction history from the 1st of February until today.

I got the confirmation of the increases of 1000 euros and also the money !!! But not the 2 times 900 from February they are inside as paid and supposedly they were transferred but didn't reach me !!!!!!!!

Ich habe die Anhebungen Bestätigung von 1000 Euro bekommen und auch das Geld !!! Aber nicht die 2 mal 900 von Februar sie stehen als ausgezahlt drinnen und angeblich sind sie überwiesen aber bei mir nicht angekommen !!!!!!!!

Based on the information from the casino, there are not 2 payments of €900. There is 1 payment of €1000 and 1 payment of €900.

As I asked you in my last post, if you did not receive the payment(s), please provide me with the requested data. You can share the data by sending them to my email address (branislav.b@casino.guru).

Thank you very much in advance for your understanding and cooperation.

I'll email them to you

Ich schicke ihnen das per email

Thank you, I confirm I received 2 emails.

Are those screenshots the same as you sent to the casino before? If yes, I understand why they are not able to review the issue.

You sent me the information that you are sending me transactions for February and March, partly for January. I cannot see any relevant data on the screenshots.

There is no information about the account number and/or the owner. Even there are no transactions for March at all and I cannot see the payment of €1,000 that you already received. Moreover, most transactions have the same data, differing only in the date and value of the transaction.

Where are these data from, please? It seems to be like from the e-wallet.

We need a complete transaction history from your bank account, from your bank. It should contain your personal data and a complete list of transactions (from February beginning until today). There should be all details - sender's info, amount, date, deposit/withdrawal info etc., for every transaction.

We also need a complete transaction history from your Wild Pharao casino account.

Please send me the requested data. You can share it directly here, too. It will not be visible to the public.

I am looking forward to hearing from you.

There are transactions that I have sent you from all account receipts from the bank account !!! All detailed account statements have arrived at wild Pharaoh, they are not e-wallets and the sales as you can see, I have not received 1800 euros

Es sind Umsätze die ich ihnen gesendet haben von allen Konto Eingängen vom Bankkonto !!! Alle Kontoauszüge detailliert sind bei wild Pharao angekommen das sind keine e wallets und auch die Umsätze da sehen sie es sind keine 1800 Euro angekommen bei mir

Then wild Pharaoh should give them the list because in my transactions list with wild Pharaoh everything is as approved inside that's the problem

Dann soll wild Pharao ihnen die Liste geben denn in meiner Transaktionen Liste bei wild Pharao stehen alles als genehmigt drinnen das ist ja das Problem

The screenshots (which you sent me via email) do not even prove that you are the owner of the account.

The situation was explained in my previous post. Your cooperation is necessary for moving forward in the issue.

I am afraid that if you are not willing to provide us with the relevant data, we will not be able to help you in this matter.

Dear all,

Thank you for letting us know about the problem. Please be informed that all the payments were done. If you would need proof of payments, just let us know. 

Best regards,

WildPharao Support Team

Dear Nick,

Can you provide us with an update on your issue? Was anything changed?

Do you still need proof of payments to check with your bank? The casino contacted us, so it seems to be a chance how to move forward with your issue.

to recieve money

Geld erhalten

Thank you, Nick, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. I will also update the disputed amount back to €900, as it was originally set.

Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Wild Pharao Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru