Vulkan Vegas Casino - Hráčův nový účet byl zablokován.

The casino blocked my account 6 months ago, stating I had duplicate accounts. They blocked both accounts. Fine. They didn't pay me and canceled them. I ended up at a loss. I opened a new account, and the casino blocked it again. It was the only account I had, so does that mean I can never

O casino bloqueou a minha conta há 6 meses atrás informando que eu tinha contas duplicadas. Eles bloquearam as 2 contas . Ok . Não me pagaram e cancelaram . Fiquei no prejuízo. Abri uma nova conta o casino bloqueou novamente. Era a única que eu tinha ou seja nunca mais poderei ter conta neles ou eles não querem me pagar ? Por favor quero um esclarecimento. Eu só tinha 1 conta.

Dear nyquemarques,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please be advised that opening multiple accounts in the casinos is almost universally prohibited. With (allegedly) 2 previous accounts, you created a third. The rules regarding multiple accounts don't refer to how many accounts you can use simultaneously, but to how many accounts you registered altogether.

If you know of a situation where you play in an online casino where you registered multiple accounts in the past, I would recommend not depositing anymore in these accounts as winnings might be void due to allegations of multi-accounting.

Please let me know if there is other information that would support your case, otherwise, I'll close the complaint as unjustified.

Best regards,

Tomas

You guys get paid. I understood . So I can't have any more casino accounts ever again. Why have I already had all my accounts blocked? You guys are worse than a cartel. They get together to rob players. Unfortunately, there are no laws in the virtual world. Physical casino I want to see them say they won't pay me. You can not .

Vcs são pagos. Entendi . Então eu não posso ter mais contas no casino nunca mais. Pq eu já tive todas as contas bloqueadas? Vcs são piores que cartel. Se juntam para roubarem os jogadores. Infelizmente não tem lei no mundo virtual. Casino físico quero ver falarem q não vão me pagar. Não podem .

When I created the third one, both accounts were blocked. In other words, there was only 1 again. This is unfair. They were blocked here. You msss .

Quando criei a terceira estava com as duas contas bloqueadas . Ou seja ou só tinha 1 novamente. Injustiça isso .foram bloqueadas por aqui . Vcs msms. 

Show that you are honest. They tell them to reactivate my main account. That then I will only have one. Since they blocked it.

Mostram que vcs são honestos . Falam para eles reativarem a minha conta principal . Que aí só terei uma . Já que eles bloquearam .

Dear nyquemarques

Can you please specify your player ID? Since we are unable to find your account via the e-mail provided at CasinoGuru.

Regards

It was working normally until you spoke. We don't want to pay more

estava funcionando normalmente até vcs falarem . Não queremos pagar mais

Dear Vulkan Vegas Casino,

Have you ascertained the player's status?

Is nyquemarques eligible for the withdrawal of any funds?

Please let us know.

Dear Tomas,

Just as the player wrote above - they have multiple accounts at VulkanVegas, which is prohibited.

The player actively used the accounts, has the deposits history and bonus activations.

The player is prohibited from playing at Vulkanvegas, all new accounts will also get blocked in case the player decides to register the new ones.

Kind regards

Dear Thomas, the accounts have already been blocked since 11/23/2023. When I made the complaint here at casino guru. I just opened a new one because I didn't have any left open. They continue lying.

Prezado tomas as contas já estavam bloqueadas desde do dia 23/11/2023. Quando fiz a reclamação aqui no casino guru . Eu apenas abri uma nova porque não tinha mais nenhuma aberta. Continuam mentindo.

They blocked it because they didn't want to pay me. I lost. OK . I opened a single account and they said again that there was a duplicate. The accounts had already been blocked since November.

Eles bloquearam porque não queriam me pagar . Perdi. Ok . Abri uma única conta e eles falaram novamente que tinha duplicidade . Sendo que as contas já estavam bloqueadas desde de novembro.

How was there duplicity if they were already blocked? Explain this Vulkan Vegas?

Como tinha duplicidade se já estavam bloqueadas? Explica isso vulkan Vegas?

Duplicity is 2 active accounts. This proves that I had 2 active accounts. I proved that you blocked your accounts in November. I want proof from you that I had 2 active accounts.

Duplicidade são 2 contas ativas. Provam isso que eu estava com 2 contas ativas . Eu provei que vcs bloquearam as contas em novembro. Quero a prova de vcs que eu tinha 2 contas ativas .

The attendant said that the casino does not want you to have any accounts opened on the site ever again. They banned me from opening an account on their website. Informing that they will block it. This is an honest casino. Prohibiting players from playing.

O atendente falou que o casino não quer que tenha nenhuma conta aberta nunca mais no site. Me proibiu de abrir conta no site deles . Informando que vão bloquear. Isso que é um casino honesto. Proibindo os jogadores de jogarem .

6 months ago they were already blocked.

Há 6 meses eles já tinham bloqueados.

Thanks for your point of view, nyquemarques however the explanation I gave earlier applies.

I would advise against opening multiple accounts in online casinos because it could lead to problems when trying to withdraw your winnings, as it constitutes a breach of the casino's rules. If you have opened multiple accounts at another online casino, I suggest contacting their support team to find out if there are any potential consequences before making any additional deposits.

Considering you opened multiple accounts knowingly without contacting casino support, we, unfortunately, can't argue in your favor and the complaint will be rejected.

Please do not hesitate to contact us if you run into issues with any online casino in the future.