Vulkan Vegas Casino - Hráč se snaží projít KYC.

Ultra long KYC waiting time .... all documents submitted but no response or response from provider! Impossible to get in touch with them via their online chat.

Is this casino a scam ???

Ultra lang KYC ventetid.... alle dokumenter er indsendt, men ingen respons eller svar fra udbyder! Umulig at komme i kontakt med dem via deres online chat.

Er dette casino et scam???

Dear ThomasC,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It can take a few business days to collect and review all the details from provided documents.

Which documents have you already provided and when exactly, please? Could you please confirm that you have provided all the required documents?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina

Completely understandable. Everything was submitted and tried raised on 17.2 but still have not heard anything? 4 pictures with all info were uploaded.

Hej Kristina

Helt forståeligt. Alt blev indsendt og prøvet hævet den 17.2 men har stadig intet hørt? 4 billeder med alt info blev uploadet.

Thank you for your reply, ThomasC. Do I understand correctly that none of your documents appear to have been reviewed?

Exactly. And it says approx. 2-4 days, but no feedback from Volcano Vegas. The payment was from Mastercard and should be the same way.

Lige præcis. Og der står ca. 2-4 dage, men ingen tilbagemelding fra Vulkan Vegas. Indbetalingen var fra Mastercard og skal gerne samme vej.

Hi Kristina

Great news! KYC has just suddenly gone through and it looks like they are processing 9000 for payout the last approx. 13000 is rejected and can not be withdrawn? I'll just give a message later. Thanks so far 😉

Hej Kristina

Gode nyheder! KYC er lige pludselig gået igennem og det ligner at de behandler 9000 til udbetaling de sidste ca. 13000 er afvist og kan ikke trækkes ud? Jeg giver lige en melding senere. Tak indtil videre 😉

Thank you for the updates, sounds like we are moving somewhere! Have you received more information about the rejected amount of money? Please, let us know if there is anything new.

Hi

I have still only received 7500.- out of 22.500.-. There is 12,000.- in the account at Vulkan Vegas and 3000.- looks like they are on their way? But is still not visible in the bank. I've tried to pull the 12,000 out again and see what happens?

Hej

Jeg har stadig kun modtaget 7500.- ud af 22.500.-. Der står 12.000.- på kontoen hos Vulkan Vegas og 3000.- ser ud som om de er på vej? Men er stadig ikke synlig i banken. Jeg har prøvet at trække de 12.000 ud igen og se hvad der sker?

It is quite a significant amount of winnings, it can take some time to process. Since you have already received part of your winnings, I believe it is only a matter of time before you receive the rest of it. I will keep this complaint opened in the meantime, so please let me know as soon as you receive the payment. Thank you in advance.

Dear ThomasC,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hi Kristina

I needed to get 3000.- out and they were rejected! Then I went in and thought I would play them up, but won 11.862.- which I pulled out on March 16th. But have not received anything ... So pt. I am missing 11,862 kroner which is under pending and has been doing so since 16 March.

Hej Kristina

Jeg manglede at få 3000.- ud og de blev afvist! Så gik jeg ind og tænkte at jeg ville spille dem op, men vandt 11.862.- som jeg træk ud den 16 marts. Men har intet modtaget... Så pt. mangler jeg 11.862 kroner som står under pending og har gjort det siden 16 marts.

Thanks for the updates, ThomasC. Since you requested a new withdrawal, I am afraid we will have to wait for a few more days as it can sometimes take even 2 weeks to fully process a payment.

I will set the timer for additional 7 days and if there is no development, we will get in touch with the casino to see what is going on. Please, keep us posted.

Dear ThomasC

According to our records, the last withdrawal of 3k was successfully processed on 23.03.2022 11:05:09 (UTC)

Please kindly confirm the money was received, and the complaint may be closed.

Thank you in advance!

Best regards,

VulkanVegas

It is correct! Everything ok from here.

Thanks for the help and good day

Det er korrekt! Alt ok herfra.

Tak for hjælpen og god dag

Awesome news, ThomasC. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.