Vulkan Vegas Casino - Hráč má potíže s výběrem svých výher.

I requested the withdrawal since 08/04/2021 and still haven't received the return, I'm waiting for the payment to be made to make sure I can continue investing in this casino.

Solicitei o saque desde o dia 04/08/2021 e ainda não recebi o retorno, estou esperando que seja realizado o pagamento para ter certeza que posso continuar a investir nesse cassino.

Dear Aleandre,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Do I understand correctly that your withdrawal has been requested on the 4th of August?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Dear Aleandre,

You do not have any active withdrawal requests. Also, you account is not verified.

Please provide the documents that are requested within the KYC section and make a withdrawal request.

Thank you!

Thank you very much, Vulkan Vegas Casino team, for your assistance.

Dear Aleandre,

Could you please provide all the required personal documents for the account verification?

I'll check it out today

Vou verificar ainda hoje

Please keep me informed.

Dear Aleandre,

Have you provided all the required personal documents for the verification? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.