Vulkan Vegas Casino - Hráč má potíže s dokončením ověření účtu.

They are sitting on money. All information I have provided has been accepted. I always reject or do not respond to the email either

Űlnek a pénzen. Minden adatot megadtam elfogadták.Mindig elutasítás vagy nem reagálnak az emailban sem

Dear dugo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear dugo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear dugo

Your documents got finally verified on 31.08.2021 12:25:14 (UTC)

As per the moment being, the account is fully verified and the withdrawals will be completed according to T&Cs

Kind regards

Great news. Thank you very much, Vulkan Vegas Casino team, for your assistance.

Dear dugo,

Please keep me informed regarding any new developments.

Hello Petronella! I would ask how I would be able to make a complaint how wulkan like vegas doesn't pay the price against casino. Thank you in this direction. Üdv.dugo

Hallo Petronella! Ich würde fragen, wie ich in der Lage wäre, eine Beschwerde zu machen, wie wulkan wie vegas nicht den Preis gegen Casino zahlt. In diese Richtung danke. Üdv.dugo

Do I understand correctly that you haven't received the payment yet?

Not autumn

Nem az őszeset

Thank you very much, dugo, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello dugo,

I'm Nick and I'll be assisting you from now on in your case. Could you please confirm that your account is verified and that you are now able to withdraw your money?

I thank you for the help. I received my money. I hope that in the immediate future there will be számithatok rátok. ÜDV.dugo

Ich danke Ihnen für die Hilfe. Ich habe mein Geld erhalten. Ich hoffe, dass es in der unmittelbaren Zukunft számithatok rátok. ÜDV.dugo

Dear dugo,

Thank you for letting us know that your money arrived, we gladly hear that. Please do not hesitate to contact us anytime you will come across any trouble with a casino, we will do our best to help you out. The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru