Vulkan Vegas Casino - Hráč má potíže s dokončením ověření účtu.

I am not able to withdraw my precise deposit amount from the money and I cannot make the withdrawal and they have not finished validating my documents

Não estou conseguindo retirar o meu valor de depósito preciso do dinheiro e não consigo fazer o saque e ainda não terminaram a validação dos meu documentos

Dear Gleison,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please confirm that you have uploaded all the personal documents needed for the verification?

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Gleison

Please expect the feedback re your situation within 24 hours. I am investigating your case.

Thank you!

Kind regards,

Alexander

Thank you very much, Vulkan Vegas Casino team, for your assistance. We will be waiting for an update patiently.

My problem has already been solved 😃💪

Meu problema já foi resolvido 😃💪

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Gleison, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru