Voltslot Casino - Hráč tvrdí, že platba byla zpožděna.

Hi,

at 5 June I did a withdraw on Voltslot casino. It’s still in the processing time and I am waiting now for more than a week. I read now on internet, and most likely it’s a big scam.

i went several to the live chat and email, and I get always the same standard answers.

Dear tobias24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I withrew on 5th June, it’s still processing and nothing is aproved by the casino. I think it’s a big scam unfortunately…

Thank you for your reply, tobias24. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Hi, i did two withdrawals before and that was succesfull. However, that was arrived on my bank account within 2 days. I did the verification. My winnings is without a bonus

Could you please advise when exactly you made your last successful withdrawal? Did you use the same withdrawal method in the past? If possible, please post here (or forward me) a screenshot of your withdrawal history.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I did a withdrawal on 5th June, same method.

Is there any more news?

I’m very sorry but you haven’t provided all the information I asked for. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear tobias24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.