VipSlots Casino - Výběr hráče byl zpožděn.

Hi, i have made a withdrawal from this casino on the 4th January, i asked them today when i should receive my funds? I'm told it take 3-12 business days. What a joker. You get charged extortionate amount of 40 Dollars for the privilege of them processing your withdrawal on every transaction and then they hold your cash as long as they possibly can. Have you ever heard of a casino holding on to your money for this long? What a con!!!!

Dear Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Peter,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi

yes I finally received my money thanks to you guys. What a shocking casino to play at

if you make a withdrawal from them they hold your money in your account for three days. In that time you are not allowed to make a deposit as the hoping you will reverse your withdraw from your winnings. Once that finally gets processed after 3 days then it takes up to 11 days to finally pay you. I have closed my account with them

thanks once again for your support

peter

Awesome news, Peter. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.