Vera&John Casino - Hráč zažil technickou závadu.

good afternoon my complaint refers to a game RALLOWEEN MULTI BOUS LEANDER provider has unfortunately been cleared of all existing bonuses in that game which I feel lezezed by attempts to remove one of these bonuses I have already made several complaints to the site but nothing has been resolved I hope that I do with that return or yes reset the amounts spent on this game because it is an indefinite appropriation because the zeroed amount exceeded 10 thousand reais contacted all the bonuses together there is no explanation that I would hope to provide quick and conclusive count with a response to the height of this provider or the responsible website

boa tarde miha reclamaçao se refere a um jogo RALLOWEEN MULTI BOUS provedor LEANDER lamentavelmente foi zerado todos bonus existentes nesse jogo o qual me sinto lezado por tentativas de retirar um desses bonus ja fiz varias reclamaçoes para o site porem nada foi resolvido espero que façao com que retorne ou sim reponhao os valores gasto neste jogo pois se trata de uma apropiaçao indebita pois a quantia zerada ultrapassava a 10 mil reais contantado todos os bonus juntos nao tem explicaçaoara que fizerao espero providendias rapidas e conclusas conto com uma resposta a altura deste provedor ou do site responsavel

Dear Sergio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please provide more information so I can understand the whole situation completely? Have you tried to communicate this issue with the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

first thank you for the rapids then this game as printe has 5 accumulative bonuses that were in the value each of them mentioned in the next one sent these values it takes on average 1 year to reach those values and as all users play to try to remove one of these accumulated and this generates a loss sometimes unreliable on Monday, the 30th of this, there was a technical defect the game crashed after requesting a fix for this defect the game went back to work but it came that way as printe all zeroed bonuses I contacted the casino support and the answer was no this defect was in their arcade and the provider had no way of replacing such bonuses so I was recommended because no game machine where it has accumulated starts with zero agrees and in addition I am playing to see if it comes from zero but does not come out as if a user picks up a line like this that appears to be reset, he will win what he feels like, just like the other users, I think it is a f high of respect and also an unreasonable appropriation because these values belong to the users they could at least put an approximate value of what existed I hope to have informed more or less what is happening and that the provider does things cleanly and fear that the casino have the responsibility to charge this provider an explanation of what happened obliged and I look forward to

primeiramente agradeço pela rapides entao esse jogo conforme printe possui 5 bonus acumulativo que estavao no valor cada um deles mencionado no printe enviado esses valores levao em media 1 ano para chegar naqueles valores e como todos usuario jogam para tentar retira um desses acumulados e isso gera uma perda as vezes incauculavel na seguda feira dia 30 deste ocorreu um defito tecnico o jogo travou apos pedido de concerto desse defeito o jogo voutou a funcionar pore veio dessa forma conforme printe todos bonus zerados entrei em contato com suporte do cassino e a resposta foi que nao era de sua arcada esse defeito e que o provedor nao tinha como fazer a reposiçao dos tais bonus entao fiquei indiguinado pois neuhuma maquina de jogos onde tem acumulado começa com zero concorda e alem disso estou jogando para ver se sai do zero mas nao sai entao como um usuario pegar por exemplo uma linha dessa que aprece zerada vai ganhar o que entao sintome lezado assim como os demais usuario acho uma falta de respeito e tabem uma apropiaçao imdebita pois esse valores sao dos usuarios eles poderiao pelo meno colocar um valores aprocimado do que existia espero ter informado mais ou menos o que esta acontecendo e que rsse provedor faça as coisa de maeira limpa e tembem que o cassino tenha a responsabilidade de cobrar desse provedor uma explicaçao do ocorrido obrigada e fico no aguardo

Is there any relevant communication between you and the casino that you could forward to petronela.k@casino.guru?

yes I will send all the conversations between me and vera hope that the solution will be solved because that really is blameable the game remains zero even continuing to play since the defect I would like one of you to enter the casino with this game to check how it is please if I was going to play even with briancadeira or demo this was reset I had information that another site the game is normal with all active bonuses

o sim vou enviar no link indicado todas conversas entre eu e vera espero que resolvao pois isso realmente e lametavel o jogo continua zerado mesmo continuando jogando desde do defeito gostaria que um de voçes entrasse no cassino com esse jogo para verificar como esta entre por favor como se fosse jogar ate de briancadeira ou demonstraçao esta zerado tive iformaçao que outro site o jogo esta normal com todos os bonus ativos

Thank you, Sergio, for forwarding relevant communication. Do I understand correctly that the bonus features have been reset and you were compensated with a bonus from casino? Did you accept the offer? Looking forward to hearing from you.

YES THEY WILL CREDIT A 30 REAL BONUS WITH HOLLOUVER 40X PAYMENT LOOK AT THIS AND A JOKE HAS AN IDEA OF WHAT I LOST IN THIS GAME TO TAKE ONE OF THE AI BONUSES SUDDENLY THE PROVIDER GETS MONEY OF ALL THE BONUSES AND WORST STILL CONTINUES WITH THE SAME DEFEAT OR BE NO MORE BONUSES I WOULD HAVE TO ASK FOR PROVIDER TO TAKE DOWN THIS GAME BECAUSE IT HAS THE BONUS FIGURES BUT THE VALUES ARE IN DEFINITIVE ZERO BY TAKING OUT OF THE AIR BEFORE THE MORE USER COMPLAIN AND HOW MUCH MY COMPLAINT I AM WATCHING THAT I WANT TO SAY THAT BECAUSE I DIDN'T RECEIVE ANY IMAIL COFIRMING THAT I HAVE RASAO I WILL TRY TO PLAY THIS GAME IN VERA VEJAO TRY TO PLAY SO YOU WILL HAVE AN IDEA OF MY ANGER

SIM ELES CREDITARAO UM BONUS DE 30 REAIS COM PAGAMENTO DE HOLLOUVER 40X OLHA ISSO E UMA PIADA TEM IDEIA DO QUE EU PERDI NESSE JOGO PARA TIRA UM DOS BONUS AI DE REPENTE O PROVEDOR FICA COM DINHEIRO DE TODOS OS BONUS E PIOR AINDA CONTINUA COM MESMO DEFEITO OU SEJA NAO TEM MAIS BONUS TERIA DE PEDIR PARA PROVEDOR TIRAR DO AR ESSE JOGO POIS TEM AS FIGURAS DOS BONUS POREM OS VLORES ESTAO EM ZERO DEFINITIVO POR TIREM DO AR ANTES QUE MAIS USUARIO RECLAME E QUANTO A MINHA RECLAMAÇAO ESTOU VENDO QUE NAO VAI ADIANTAR NADA POIS NAO RECEBI NENHUM IMAIL COFIRMANDO QUE TENHO RASAO JA TENTARAO JOGAR ESSE JOGO NO VERA VEJAO TENTEM JOGAR ASSIM VOÇES TERAO UMA IDEIA DA MINHA RAIVA

Dear Sergio,

I’m sure you understand that I don’t work for Vera&John Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem.

I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Sergio.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

good morning dear friend thank you all that has been done by me so far however i don't believe in any solution on the part of the casino because i tried all the ways and i don't know why but always favoring you normal what happened i believe that only you will have any solution i I don't know how the casino and provider parts work. I am sure the casino will be extremely responsible, transparent, excellent in strict compliance with rules, I just cannot understand how I think it is normal for a provider to redefine a game and keep the accumulated values. leave the zeroed bonuses for weeks until I would accept if I started from zero but they were accumulating again but there is simply no more accumulated I particularly think that the provider would have to be punished or to return the values improperly caught you tried to play the zeroes in the accumulated if not for please see this absurd but I count on you I believe in a solution if it is not with you I do not rest king as long as they don’t take action but I believe in a solution thanks for while

bom dia caro amigo agradeço tudo que foi feito por mim ate o momento porem nao acredito em alguma soluçao por parte do cassino pois tentei de todas as formas e nao sei porque mas sempre os favorecem achao normal o acontecido acredito que somente voçes terao alguma soluçao eu nao sei como funciona as partes cassino e provedor de uma coisa eu teho certeza o cassino vera e extremamente responsavel transparete exelente em atendimento rigorozos em cumprimento de regras so nao consigo entender como achao normal um provedor redifinir um jogo e ficar com os valores acumulado e ainda deixar por semanas os bonus zerados ate aceitaria se começasse do zero porem fossem novamente acumulando mas nao simplismente nao existe mais acumulados eu particulamete acho que o provedor teria que ser punido ou devolver os valores pegos indevidamente voçe tentou jogar vio os zeros nos acumulados se nao por favor vejao esse absurdo mas conto com voçes acredito sim numa soluçao se nao for com voçes eu nao descancarei enquanto nao tomarem alguma providencia mas acredito por uma soluçao obrigado por inquanto

HI GOOD NIGHT I WOULD LIKE INFORMATION ABOUT MY COMPLAINT BECAUSE I NEED TO CONTINUE IN THE PROCESS I WOULD LIKE CONCRETE INFORMATION IF I WILL OR NOT HAVE A SOLUTION BECAUSE I HAVE A GREAT SOLUTION I WILL CONTINUE TO SEEK SO I WILL BE ABLE TO HAVE ANY WAY I WILL BE ABLE TO HAVE ANY OTHER WAY WITH GURU IN ORDER TO ADD TO A THANK YOU SOLUTION

OI BOA NOITE GOSTARIA DE INFORMAÇOES SOBRE MIHA RECLAMAÇAO POIS PRESCISO DAR CONTINUIDADE NO PROCESSO GOSTARIA DE INFORMÇOES CONCRETAS SE VAI OU NAO TER UMA SOLUÇAO POIS CASO TENHA SOLUÇAO OTIMO CASO NAO IREI CONTINUAR BUSCANDO OUTRA MANEIRA DE POSSIVEL SOLUÇAO TAMBEM GOSTARIA DE SABER SE POSSO USAR ESSAS CONVERSAS COM GURU AFIM DE ACRECENTAR NUMA SOLUÇAO OBRIGADA

Since we haven’t received any response from the casino regarding the issue (the casino has rejected to discuss public complaints), we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Sergio.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

Casino.Guru

jozef.k@casino.guru