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Good afternoon,

I placed a double bet on the Aviator game, and the betting house closed the bets at precisely the same minute and second, claiming that my winnings are not valid.

I have all the necessary screenshots to prove my case to you.

Boa tarde

Fiz uma aposta dupla no jogo aviator e simples a casa de aposta encerrou exatamente no mesmo minutos e segundos e eles fizeram que não são válidos meus ganhos

Tenho todos os print necessário para pode comprovar a voces

Dear Silvamatos206,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a screenshot of your betting history to check if the bets were deducted from your balance?

Has any of your double bets been accepted by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good evening

This shows that no winnings were included in the bet I am complaining about.

In fact, the bookmaker claims that my complaint is invalid because I placed several bets on the same day, implying that we players are incapable of knowing when we are being cheated, as this really shows that they are only interested in their winnings and act unfairly.

Here it's clear that it was the same time

That's because the system took a long time to finish playing when I did.

Boa noite

Aqui mostra que não foi incluso qual quer ganho referente a aposta que estou a reclamar 

Inclusivel a casa de aposta alega que minha reclamação não é valida porque eu efetuei várias aposta no mesmo dia dando a entender que nos jogadores são incapaz de saber quando somos enganados pois aqui mostra realmente que eles só tem interesse em seus ganhos e agem de forma desleal

Aqui deixa claro que foi o mesmo tempo

Isso porque o sistema demorou a terminar a jogada quando eu encerrei

Correct me if I am wrong, but the screenshot from the casino shows that the game round with the result 79.06 ended at 13:54:38, while your two bets were made at 13:55.

Good morning my moves started at 13:54:38

Ending at 13:55

Bom dia as minhas jogadas se iniciou as 13:54:38

Terminando as 13:55

They only show the minutes and not the seconds of the end of the move in the game history, but through the move data they show the minutes and seconds of the start of the move.

Eles descriminam somente os minutos e não os segundos do término da jogada no histórico do jogo mais através do dados da jogada eles discriminam os minutos e segundos do início da jogada

Please request the casino to send you the gaming history from 28 January in Excel format, and then forward it to me at veronika.f@casino.guru. We need to check if the bets were deducted from your account. Thank you for your understanding and cooperation.

Could you please forward me the original file that the casino sent you? Ideally, forward me the entire email with the attachment from the casino at veronika.f@casino.guru.

I hope you can help me as the platform simply ignores my case

Espero que vocês possam me ajudar já que a plataforma simplesmente ignora meu caso

Good morning, the platform contacted me

I passed on all the documentation again and they asked me for an unlikely recording of the move.

And then they simply said that the date and time I questioned my winnings is not on file.

Then I passed on the file with the moves that the platform itself had sent me before, which contains everything.

Bom dia a plataforma entrou em contato comigo

Repassei todas documentação novamente ela me pediram algo improvável uma gravação da jogada

E depois simplesmente eles disseram que não consta em arquivo a data e o horário que eu questiono os meus ganhos

Aí eu repassei o arquivo com as jogadas que a própria plataforma já tinha me enviado antes onde consta tudo

From the PDF file you sent me, the two bets of 8 and 20 BRL resulted in a loss.

Do you have any video evidence which would prove that you were supposed to win these two rounds?

Good afternoon

Every time the platform comes up with a different excuse they now claim that the problem was with my internet connection that fluctuated precisely on the only play of my winnings

If that's not evidence I don't know what else to do because the only way we can be heard is by the platform.

A different excuse every time

First they claimed that I made several plays and couldn't tell my winnings apart

Then they didn't have the file for the day and time after the move after they had sent it to me a week before.

Now it was a problem with the internet

If all that isn't proof enough for you

Now you want me to send video where I made the moves who records video playing This is an unreal proof I am proving all this with attached documents if it is not enough for you thank you

It will continue another platform pickaxe in activities unpunished

Boa tarde

Toda hora a plataforma vem com uma desculpa diferente eles agora alega que o problema foi com minha conexão de internet que oscilou justamente na única jogada de meus ganhos

Se isso não e evidências eu não sei o que mais fazer porque a única forma de sermos ouvido

Toda hora uma desculpa diferente

Primeiro eles alegaram que eu fiz várias jogadas e não saberia distinguir os meus ganhos

Depois eles não tinham o arquivo do dia e da hora após da jogada após eles mesmo terem me enviado o arquivo uma semana antes

Agora foi problema de confecção de internet

Se tudo isso não são provas para vocês

Agora vocês querem que eu envie vídeo onde eu realizei as jogadas quem e que grava vídeo jogando Issa e uma prova irreal estou provando tudo isso com documentos em anexo se não e o suficiente para vocês obrigado

Irá continuar mais uma plataforma picareta em atividades impune

Dear Silvamatos206,

Thank you for your patience and for providing all the requested documents.

After reviewing the evidence, including the betting history from the casino, we must conclude that there is no proof that your bets resulted in winnings. The records indicate that your two bets ended in losses, and there is no indication that a payout was due.

Additionally, without video evidence or further supporting documentation proving that you won these bets, we are unable to proceed with your complaint.

We understand that this may not be the outcome you were hoping for, but based on the available information, we must reject your claim. If you believe the casino has acted unfairly, we recommend reaching out to the relevant regulatory authority for further assistance.

Thank you for your understanding.

Best regards,

Veronika

Casino Guru