Unibet Casino SE - Hráč si stěžuje na neoprávněné vklady.

I'm blocked on game break and have discovered that someone has deposited money at unibet with my credit card on their game page. I have contacted unibet who say they can't see anything but it has been deducted from my account.

Jag är spärrad på spelpaus och har upptäckt att någon har satt in pengar på unibet med mitt kontokort på sin spelsida. Jag har kontaktat unibet som säger att de inte kan se något men det har dragits från mitt konto.

Dear Maddizza,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that funds were deducted from your bank account without your consent? Is there any chance that someone who has access to your credit card could use it?

Could you please advise if you have an account at this casino?

Thank you in advance for your reply.

Best regards,

Kristina

Hi, yes the money has been withdrawn without my permission. No one else has access to my credit card but myself. I have an account at unibet but have blocked myself at gamepaus. And I have been in contact with unibet who, after checking, saw that nothing had been deposited into my gaming account.

Sincerely

Hej, ja pengarna har dragits utan min tillåtelse. Ingen annan har tillgång till mitt kontokort än jag själv. Jag har konto på unibet men har spärrat mej hos spelpaus. Och jag har haft kontakt med unibet som efter check sett att inget satts in på mitt spelkonto.

mvh

Thank you very much for your reply. I am sorry, Maddizza, but if you are sure that no one else had access to your card, proving that someone else has taken money from your bank account would be very difficult. Unfortunately, from our standpoint, there is nothing we can do. The best option I can recommend is to get in touch with the local police and your bank as soon as possible, and they should proceed with the investigation and suggest further action.

Please, let me know if there is anything else I could do for you, otherwise, I will be forced to close this complaint. Thank you in advance for understanding.

OK thanks for the help. ☺️

Ok, tack för hjälpen. ☺️

Thank you very much for your understanding. We don't think that your complaint is unjustified, we just don't have any option on how we could help.

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.