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Hello can I contact you for a withdrawal help?

Deposited at tonybet with Maestro and now wanted to withdraw and was rejected because the deposit was lost by maestro,

I had now selected bank transfer and now I hope that it works, if it doesn't work you could help me pay out the money because I find it strange that you pay in with maestro and then can't pay out, which is actually atypical because it's the same bank method is, lg

Hallo kann ich mich an ihnen wenden bezüglich einer auszahlungshilfe?

Habe bei tonybet eingezahlt mit Maestro und wollte jetzt auszahlen und wurde abgelehnt da die einzahlung von maestro verloren haben,

Habe jetzt banktransfer ausgewählt gehabt und hoffe jetzt das es funktioniert, im falle das es nicht klappt könnten sie mir da helfen das geld auszuzahlen, weil finde es komisch das man mit maestro einzahlt und dann nicht auszahlen kann, was untypisch ist eigentlich weils der selbe bankweg ist, lg

Hello Marvin,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TonyBet Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that it is very common that you can't use the same method for deposit and withdrawal - specially not cards. It might also take up to 14 days to verify and withdraw if it's your first request.

Looking forward to your answer.

Regards,

Nick

Hello Marvin,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

The complaint will be now rejected for the above mentioned reason.