Suprabets Casino - Hráčův účet byl po žádosti o výběr zablokován.

i try to withdraw my money and after i done that they blocked mu account and sen me message where they tell i have broke they terms. I have not really broke any of those terms. And when i try to sen email to them they dont answer my emails. Have you hear about this in suorabets often? In converststion i have reen this happend a lot.

Dear vesavalonen,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Suprabets Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

What types of games did you play? Was it slots, live casino games, or sports betting?

Have you passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

I played sports betting without any bonuses.

Have you passed the KYC verification?

I dont know what you mean by this? I have played sport betting in many sites and i have send documents what they were asking and any other site hasn’t been any problems. I dont remember have i send documents on suprabet, but of course i can send those if they ask those. But they just block my account and keep my money. Deposits and withdrawsl.

Regards Vesa Valonen

Thank you for the update.

As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika