SuperBoss Casino - Hráčův účet byl hacknut.

I won the amount of 4000 €. The policy of the site is to withdraw 500 € per day. I made a withdrawal of 500. I received it. 3,500 € remained on the balance sheet. I made a request for the following output. In the evening I went to check the confirmation and found that my balance was empty! Support says that you yourself lost. I requested verification, according to verification, someone came in with VPN from different countries of the world. There was an attempt to withdraw to an unknown crypto wallet. The casino disclaims any responsibility for the hacking and disappearance of my funds, they say, they say, they lost it themselves and you are blaming us. They are not going to return any money to me and also solve the problem as a whole. Nobody knew my data, login and password except me. Nobody touched my phone. Tobish option one of their generally excluded.

Я выйграла сумму 4000 €.политика сайта - вывод 500 € в сутки. Я сделала вывод 500. Его получила. На балансе оставалось 3,500 €. Я сделала запрос на следующий вывод. Вечером зашла посмотреть подтверждение и обнаружила, что мой баланс пуст! Поддержка говорит, мол вы сами проиграли. Я запросила проверку, по проверке кто-то заходил с впн из разных стран мира. Была попытка вывода на неизвестный крипто кошелёк. Казино снимает с себя любую ответственность за взлом и исчезновение моих средств, говорят, мол, сама проиграла и нас обвиняешь. Никаких денег они мне возвращать не собираются и также решать проблему в целом. Мои данные, логин и пароль никто не знал кроме меня. Никто не прикасался к моему телефону. Тобишь вариант кто-то из своих вообще исключён.

Dear Judgin92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am sure you understand that it would be close to impossible to prove that the casino did this or find out who accessed your account.

Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that someone requested the withdrawal, it was rejected, and played all these winnings?

Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, you got it absolutely right.

Да, Вы всё абсолютно верно поняли

The casino continues to insist that it was I who allegedly lost everything and lied. Although there is a lot of evidence about the casino’s inaction, including, with suspicious entries, the casino does not inform, the account was also not blocked for security purposes when trying to withdraw to an unknown crypto wallet, although I have never made transactions with crypto wallets. The security and policy of the site is simply below 0. But if they blocked access to the account when trying to withdraw, the attackers would not be able to lose the balance of 3,500 €.

Казино продолжает настаивать, что это якобы я сама всё проиграла и виводила. Хотя есть масса доказательств и о бездействие казино в том числе, при подозрительных входах казино не информирует, также не был заблокирован аккаунт в целях безопасности при попытке вывода на неизвестный крипто кошелёк, хотя я ни разу не совершала транзакций с крипто кошельками. Безопасность и политика сайта просто ниже 0. А ведь если бы они заблокировали доступ к аккауту при попытке вывода, злоумышленники не смогли бы проиграрь баланс 3,500 €.

Thank you for your reply, Judgin92. I'm sorry but if your login has been compromised there's not much we can do for you. Unfortunately, cybercrimes happen more and more often and the only advice that we can give to all the players is to be extra careful with suspicious emails and to protect login information.

Please understand that proving that a third party entered your casino account is something that authorities such as the police should deal with, not our forum. It is a substantial amount and the entire incident should be classified as cybercrime. Sadly, we do not have the resources to investigate such cases.

Please, let me know if there is anything else we could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear Judgin92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.