Sunrise Slots Casino - Výběr hráče byl zpožděn.

I won 500.00, that was after playthrough amount was met, they took 260.00 of it, dont even know why, they cant give me an answer.. its been 2 months and did not recieve the remaining 236.00.

I go in chat and they say we will expidit it and you will have in 48 hours, They have told me this at least 4 times now..

Not sure what i can do..

thank you, Robin L****

Hello robinlamour326,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Can you please forward a link of the bonus you used or it's terms to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear robinlamour326,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

Yes my account was fully verified in sept 2023.

I have conntacted them many many times and their response is they will expidite it,

I have heard that no less than 12 times now. attached is winning info.

you will see a charge that says Managers withdrawl approved for 268.00

won 500.00 and they took 268.00 out on me, playthrough was met, so i have no idea what that was for, that left me 232.00 which they said it was approved, but i never got it..

Thank you for your help

Robin L*****

it wont let me send an attachment

Thank you robinlamour326 for all the information provided. I will now forward your complaint to my colleague Michal (michal.v@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello robinlamour326,

My name is Michal and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Sunrise Slots Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Greetings all,

It appears there is a delay with the 3rd party payment provider, I have contacted our payouts department directly for more information and will let you know here when I have a better understanding of the situation.

Best wishes,

Nick and Sunrise

I am extending the timer to give the casino time to find out more information regarding this situation.

Dear Nick and Sunrise Casino, we will be waiting for updates regarding this case.

Greeting all,

This was paid out on the 11th of December as a wire transaction and should arrive shortly if it has not already.

Best wishes,

Nick and Sunrise

Dear robinlamour326,

Please let us know when your money arrives. We will be waiting for your confirmation.

Dear robinlamour326,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.