StickyWilds Casino - Hráč se snaží získat náhradu.

I paid 100€ after 3x rounds with 1€, my balance is now at 98€ then the game broke off and when I open it again I get the message that the credit is not sufficient unfortunately I was only put off by support and I didn't get an answer I should waiting. Then I wanted to withdraw my credit but couldn't because the amount of 98 is too low. So I can't play and I can't get my money back either, something Habicht hasn't experienced before

Habe 100€ einbezahlt nach 3x Runden mit 1€ steht mein Saldo jetzt bei 98€ dann brach das Spiel ab und wenn ich es wieder öffne kommt die Meldung dass das Guthaben nicht ausreicht leider wurde ich support nur vertröstet und ich habe keine Antwort bekommen ich soll warten. Dann wollte ich mein Guthaben abheben ging aber nicht weil der Betrag von 98 zu gering ist. Also ich kann nicht spielen und auch mein Geld nicht zurück bekommen so was Habicht noch nicht erlebt

Dear Gluecksmaus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how much is your balance now? Have you been asked to verify your account before a refund can be processed? Do I understand correctly that none of the slot machines are available to be played?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Additional comments from the player:

"Hello petronella also my complaint 44549 sticky wilds is solved thanks"

Additional comments from the player:

"Hallo petronella auch meine Beschwerde 44549 sticky wilds ist gelöst, danke"

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Gluecksmaus, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru