Slots Magic Casino - Hráč se snaží stáhnout svůj zůstatek.

Casino doesent answer when i try to ask about my withdrawl. They dont ask my emails and chat messages.

I think this is scam casino or something. Can you please try to contact them.

Hello Jupe10,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots Magic Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi, my account is verifyd and all documents is accepted. I only want my whithdrawl to my bank. Ammount i try to whitdrawl is 5000e. I dont play or use bonuses or anything.

Are you handling the case?. This is very frustrating because I don't get any response from the casino via chat or email.

Hoidatteko tapausta?. Tämä on erittäin turhauttavaa koska en saa casinolta mitään vastausta chatin tai sähköpostin kautta.

Hi, im still waiting... no answer, no withdraw complete.

Im still waiting. Are you working with this ?

Hello Jupe10,

You can see the timer on top of the complaint which refers to the time we have to reply. Also you did not specify the exact date of the verification or the date of withdrawal request as previously requested.

Dear Jupe10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.