Royale500 Casino - Hráč není schopen vybrat svůj zůstatek.

When trying to withdraw, I get the error message that I have a bonus account and need to deposit real money to be able to make a withdrawal. Even though I never had an active bonus. I have been promised by support on 3 different occasions that they will solve the problem so I can make withdrawals, but even though it has been over 1 month, they have not solved the problem. All documents have been verified.

The support takes several days to respond to each contact.

Vid uttagsförsök så får jag felmeddelande att jag har ett bonuskonto och behöver sätta in riktiga pengar för att kunna göra ett uttag. Trots att jag aldrig haft någon aktiv bonus. Jag har blivit lovad av support vid 3 olika tillfällen att de ska lösa problemet så jag kan göra uttag, men trots att det har gått över 1 månad så har de inte löst problemet. Alla dokument har blivit verifierade.

Supporten tar flera dagar på sig att svara vid varje kontakt.

Hello Syner1980,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royale5000 Casino.

Could you please advise since when are you registered in the casino? Is your account fully verified? Did you ever receive a withdrawal from this casino? Can you please forward your deposit/bonus/bet history to nikolas.b@casino.guru?

Regards,

Nick

Dear Syner1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The problem is solved, I have received my withdrawal

Problemet är löst, jag har fått mitt uttag

Thank you Syner1980 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick