Royal Planet Casino - Hráč má blíže nespecifikovaný problém.

Asked multiple times and yet nothing. Updated bitcoin address 5+ times and is the second time this has happened

Dear antonioleeslater2,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Royal Planet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

I withdrawaled $30. Their payout is in Bitcoin. So I waited a week, another few and now it's been around a month to receive. First they all say it's been paid, then next part is, either asking for a updated Bitcoin address or they'll expedite it to the finance department 4 or 5 times now. Was suppose to even have it last Monday

Dear antonioleeslater2,

Can you please advise when exactly did you request for the withdrawal? Is your account already verified and if yes, since when?

Also please if you have any proof or conversation with the casino saved, forward it to nikolas.b@casino.guru.

Dear antonioleeslater2,

We have received a notification from the casino that your payment has been processed. Can you please let us know once the money arrives?

Dear antonioleeslater2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes it has. But now I'm still waiting on them to release my third withdrawal which was before I submitted anything on the casino guru site. So I'm waiting on that withdrawal which it seems that you have to contact someone outside of them with some pull to get them to release it. It feels like if you don't fight for it you don't get it. It's not a good website at all. They just try to get over on as many people as they can. And it really needs to stop. You think they'd learn after the first or the second but they haven't. So now this case is still open and it will continue to stay open until they get their things right.

When did you request for that pending withdrawal? Can you please forward your deposit/withdrawal history from the casino? Please forward it to nikolas.b@casino.guru.

Dear antonioleeslater2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I've forwarded the payouts to you

Thank you antonioleeslater2 for all the information. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear antonioleeslater2,

I am so disappointed to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Royal Planet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Royal Planet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can he expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

I don't mind. I had contacted support again n was told I'd have it in 24 hrs but haven't received it again. They also took all promotions away from my account also. Just going to see if I'll get my payout.

Dear antonioleeslater2,

While we are waiting for the casino's response, do you have any news regarding your withdrawal?

I am looking forward to your response.

Kind Regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Still waiting for my withdrawl

Dear antonioleeslater2,

I was informed by a casino representative that you should have already received the payment. Could you please confirm you have received the payment?

I am looking forward to your response.

Kind Regards,

Stefan

Dear antonioleeslater2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear antonioleeslater2,

As we haven't heard from you, we will close this complaint as "rejected". Feel free to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan