Rolletto Casino - Hráčův účet byl zablokován.

Hello, On October 3, more than 3 weeks I can not withdraw my money. They told me that my account is under investigation and will last up to 6 months. My account has been verified. I have not used bonuses. I made 2 withdrawals for a total of €730 before my account was frozen. Last time I deposited 200eu and made it 884 euros. I read about many people on the internet who are in my situation. This is not good for such a well-rated bookie in guru. Could you help me please?

Hello favorite14,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rolletto Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Is your account also blocked or you just can't withdraw your balance? Did you use any bonus with your last deposit? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account has been verified since I first registered it a couple months ago. I can log into my account, but I can't deposit or withdraw money. I didn't use any bonuses on my last deposit. I last wrote to a person whose name was the Manager on October 10th. He told me that my account was under investigation and that it would take up to 6 months. I wrote to him that I will complain that they want to steal my money. I also have screenshots of the conversation with the manager.

You need to send video verification, you already received the information via emai.

Rolletto Team.

I sent it now.

Hello favorite14,

Can you please update the situation regarding the verification?

Hi Nick, I sent the video they wanted 4 days ago. 3 days ago I got an email saying they are verifying the results and still nothing.

Your verification is under review. You will receive an email reply.

Rolletto Team

Hello favorite14,

Based on our experience a verification may take up to 14 days so please let us know in case the casino will give you any additional information regarding the case. Until the the timer will remain on you.

Ok, I'll post here if there's any info in the next few days.

Hello favorite14,

Could you please advise if there's been any update since your last post?

There is no update since the last one. I don't think there will be an answer soon, if ever. Even if they give me the money in 6 months, this does not correspond to the rating you have set. I could post a complaint on askgamblers.com, but I also wanted this site to let people see what kind of scammers they are. See the rating in askgamblers.com and specifically for this boy - https://www.askgamblers.com/casino-complaints/rolletto-casino-rolletto-scamming-me-for-14000 . It is not normal for a site with such a rating to have so many complaints and especially for withdrawals which is the most important part for bettors.

Dear Rolletto Casino,

Could you please advise when should the player expect the verification to be finished?

Hello,

The verification process may take a few more days. Our team apologizes for the inconvenience.                       

 Kind Regards, 

Rolletto Team  

Please let us know as soon as there will be any update regarding the case.

Hello, the user verification process is completed and after receiving an email from our company,  favorita14 will be able to withdraw money. Thank you all for your cooperation.

Kind Regards, 

Rolletto Team  

Hello favorite14,

Can you please confirm that your account is now verified so we can close the complaint accordingly?

Hello Nick,

I requested a withdrawal on the same day I was told that I could withdraw, and my withdrawal has been pending for more than 2 days. I still haven't received my money. I'll let you know when I get them.

I received the money today. You can close the complaint. Thanks Nick to you and your team.

Thank you favorite14 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick