Rollbit Casino - Hráč se snaží vyřešit problém s více účty.

Dear nyp348969,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollbit Casino.

Pleae understand it's almost universally prohibited to open multiple accounts in online casinos. If you won, while previously opening other accounts in the same casino, you might encounter issues completing verification and withdrawing winnings.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is there any balance the casino confiscated due to you opening multiple accounts in the casino?
• Have you completed verification on any of the casino accounts you have opened in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My first account was only registered and I haven't recharged or placed any bets. I registered for the second account because I forgot my password. I still have $1500 to withdraw, not $15

Is it normal for players to apply for a new account after forgetting their password, not having played or placed bets, and not undergoing real name authentication?

I recharged less than $1500 and won about $3000-4000, which is also my luck. I only play esports and don't play other rollbits. I bet on you, you are also a transit station and submit to a larger platform. Theoretically, you are also playing hedging, so winning or losing is meaningless to you. I really can't understand why a website with an annual income of $500 million would hack me for more than $1000

At present, both accounts have been banned without prompting me to authenticate

Dear nyp348969,

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. We are aware there are many multiple-account strategies used by players who focus on sports betting, but unfortunately, we don't have enough insight into this field of online gambling, so we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.