Rock N Rolla Casino - Hráč byl obviněn z otevření více účtů.

I wagering no deposit bonus and deposit 2.5 mbtc ~20 eur and wagering cash balance but im account removed

Casino send mail me

Multiple account detected

But im only have one account

Dear Gurkan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the casinos General T&Cs (https://rocknrollacasino.com/page/terms-and-conditions) and I found this:

"3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting the Manager at support@RockNRollaCasino.com. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account, you must notify us immediately. Failure to do so may lead to your Member account being blocked for access."

Is there any possibility that someone from your household, or someone using the same IP created an account at the Rock N Rolla Casino?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Gurkan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.