PureWin Casino - Vklady hráče nebyly nikdy připsány na jeho kasinový účet.

I have diposited approx 20000rs in 1000rs each times the amount are deducted from my bank account but not add in casino account

I told the problem to casino costumer agent the agent said the missing amount willbe refund between 1 to 14 banking days but here 1 months to go no any amount refunded by the casino

I asked the casino agent many time but the reply are not suitable I am harassed by the casino and mentally disturbed

Please solve my issue and refund my amount

Dear Manoj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Could you please advise which payment method you have opted for? Please forward your payment receipts along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

The payment method i use which are provided by casino like that net banking and upi

Please forward your payment receipts along with any relevant communication to petronela.k@casino.guru. Thank you very much in advance.

I checked your live chat transcript, however, I still haven't received your payment receipts. Thank you in advance.

I had send full details of missing diposit

Thank you very much, Manoj, for all the forwarded screenshots. Could you please advise if you have had a successful deposit in the casino or all the deposits were misplaced?

I had successfully diposited

Could you please forward a screenshot of a successful deposit transaction to compare it with the lost ones? Thank you very much in advance.

Dear Manoj,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.