PlaySQR Casino - Hráčský účet a výběr byly zablokovány.

I have withdraw request from playsqr casino but they have blocked my account alongwith cancelled my withdrawal request. Please take strict action as they are blocking kyc account without having any reasons.

Dear umeshkumar80654,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I am using it for more than 3 months and also completed KYC.

I have played all games, live casino, slots games, casino, aviator, sports etc.

Whole winning amount is from real money with no active bonus

Email forwarded to you.

Screenshot from the casino:

Hi umeshkumar80654,

• Could you please confirm the scheduled time for the verification call?

Thank you.

You tell my why should I do call verification, despite I have completed my KYC and also submitted relevant documents.

In my opinion, it's just a timepass act to stretch this topic and scam with my winning amount. This complaint will be raised to the higher authority and Curacao should ban playsqr license.

Certainly, you have the right to decline the verification call. However, in such instances, we are unable to offer further assistance. Verification calls are standard protocol for casinos to confirm player details, and we highly advise arranging a call soon. If you reconsider and opt to undergo the verification call, please inform us, and we can reopen this complaint. Until then, our ability to assist you is limited.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding. 

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional player's comments:

Ok im ready for call

Hi umeshkumar80654,

• Have you contacted the casino directly to schedule a verification call?

Thank you.

Yes but not replying

Playsqr is lying now as I have signup through email ID and they are saying that my number has already with them.

Furthermore, they are trying to establish contact with me on my phone without having my mobile number

Please ask them my mobile number and if they failed then take strict action against playsqr

Hi umeshkumar80654,

Casino requested your phone number. Please share it with the casino and arrange the call.

Thank you.

Already had a telephonic conversation last week but still im waiting

Hi umeshkumar80654,

Very good. Please let me know about any further developments.

Thank you.

Not releasing withdrawal amount.

Hi umeshkumar80654,

Thank you for the update.

• Do I understand correctly that you didn't pass the verification call?
• Have you been informed about any reasons to decline your withdrawal?

Thank you.

How many times I have to said same line? Why are you asking same questions frequently?

I have completed everything which was said by playsqr but after completing everything they have neither replied for next step of verification if any nor release my funds.

Hi umeshkumar80654,

I understand that you completed KYC verification, but I'd like to know if you were informed about why your verification call failed.

Thank you.