PlayOJO Casino - Hráč kritizuje nepravdivou reklamu bonusu.

I deposited € 10 in a promo action, so I can play 10 free spins on Thor all year round

but unfortunately I haven't received free spins for 5 weeks even though we had an agreement with playojo.

Ich habe bei einer Promo Aktion 10€ eingezahlt dafür darf ich 10 freispiele auf Thor spielen das ganze Jahr

doch leider bekomme ich seit 5 Wochen keine freespins mehr obwohl wir eine Vereinbarung mit playojo hatten.

Dear Dimi777win,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Dear Dimi777win,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.