Planet 7 Casino - Výběr hráče byl zpožděn.

I have requested the withdrawal in nov and sent the needed documents also many times no reply

Dear Evette,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please specify which payment method you have opted for? Have you withdrawn any winnings successfully in the past from this casino?

In the meantime, I would suggest checking our review for Planet 7 Casino: https://casino.guru/Planet-7-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Could you please advise if you have withdrawn any funds from this casino previously? Is your account fully verified?

Yes this was in Nov 2020 i have sent numerous documents

Could you please advise if you have withdrawn any funds from this casino previously? 

No i have not withdrew previously

Thank you very much, Evette, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello evette899,

I looked at your complaint and will do my best to help you. I would like to invite Planet 7 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Greetings Evette899,

I have had your requested withdrawal approved for you. Hopefully we can manage to get that out to our 3rd party on your behalf in the coming days.

Best,

Nick and Planet 7

Dear Nick,

thank you for your effort, please, keep us posted.

Hey all,

The funds have yet to be released so I went ahead and escalated the approved withdrawal for payment, hopefully it will be paid out to our 3rd party later today or tomorrow.

Best,

Nick and Planet 7

Dear evette899,

please, let us know when you'll receive your winnings.

Ok

Just waiting

Recieved money thanks everyone

Dear evette899,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru