Pin-Up Casino - Hráč má technický problém s hrou.

I was playing EXCALIBUR Slot and had already spent a large amount.

EXACTLY WHEN I GOT THE BONUS, problems started.

In the 1st part of the bonus I won and it went on to the 2nd part where a roulette wheel accumulates multipliers......at that time it crashed.

Tried talking to support, they say no problem.

However, I have the video and the print screen BECAUSE MY USER IS STILL STUCK IN THE GAME.

PIN UP SUPPORT ACT IN BAD FAITH, making users give up complaints because they do not evaluate correctly.

I believe that for all the bad faith shown, they should return all the money I spent that night on that game (they just need to see the logs) and they should pay me a bonus round for LUCK to decide.

I have the emails where their support claims that everything is normal....the attached video proves that they are lying.

Eu estava jogando o Slot EXCALIBUR e já havia gastado um montante alto.

EXATAMENTE NA HORA QUE EU GANHEI O BONUS, começou a dar problema.

Na 1a parte do bonus ganhei e passou para a 2a parte onde uma roleta vai acumulando multiplicadores......nessa hora travou.

Tentei falar com suporte, eles dizem que não há problema.

No entanto tenho o video e o print screen POIS MEU USER AINDA ESTÁ PRESO NO JOGO.

O SUPORTE DA PIN UP AGE DE MÁ FÉ, fazendo os usuários desistirem das reclamações pois não avaliam direito.

Creio que por toda má fé demonstrada, deveriam devolver todo dinheiro que gastei naquela noite no referido jogo (basta eles verem os logs) e eles deveriam me pagar uma rodada bonus para que a SORTE decida.

Tenho os emails onde o suporte deles alega que está tudo normal....o video anexo prova que estão mentindo.

Hello Dgbranco,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pin-up Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you use only bonus balance to play the game or real balance too? Are you able to play any other games? Since when is the issue ongoing? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

1- My email has already been verified, as for the documents for personal verification, I have already sent them.

2 - I only used real money (when I referred to the bonus, it was the "game bonus round", or the "scatter");

3- The game is still stuck with my username.

4 - Other games work (some crash too)

5- Pin Up support takes hours to respond and always responds the same saying that the problem has been solved.

In my opinion they do this because they know that the user has nowhere to complain.

In this world of online casinos.....EVERY USER IS A SUCKER (like I was)

Olá Nick,

1- Meu email já foi verificada, qanto ais documentos para a verificação pessoal, já enviei.

2 - Eu usava apenas dinheiro real (quando me referi ao bonus, era a "rodada bonus do jogo", ou o "scatter");

3- O jogo ainda está travado com meu usuário.

4 - Outros jogos funcionam (alguns travam também)

5- O suporte da Pin Up demora horas para responder e responde sempre a mesma coisa dizendo que o problema foi resolvido.

Na minha opnião eles fazem isso pois sabem que o usuário não tem onde reclamar.

Nesse mundo de casinos online.....TODO USUÁRIO É UM OTÁRIO (como eu fui)

Dear Dgbranco,

Please forward all the evidences/screenshots/conversations with the casino you have regarding this case to nikolas.b@casino.guru

Dear Dgbranco,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint was reopened as the player submitted a new complaint with the same issue.

Hello!

Please clarify after 16.12.2022 (it was on that day that the hung round was completed according to the provider) have you tried to clear the cache in the browser before re-entering the slot you specified?

Dear Dgbranco,

Could you please answer the casino. Please note that the complaint will be closed if you do not respond within the next 7 days.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.