OLG Casino - Hráč zažil technickou závadu.

This site is the worst, if you value your money and sanity at all stay away from it. I got a free spin bonus with a six dollar wager at which point the game went into technical error, after waiting approximately two weeks for them to fix it they had the gall to refund the six dollars whereas it should have been the average payout for that game on a six dollar wager, they will never get another dime from me.

Dear Edna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Edna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.