Ole7.io Casino - Hráčův účet byl zablokován.

Hello. Bet here for about three months. There were a lot of both deposits and payments. Money always came very quickly. But, yesterday, I first canceled the withdrawal of funds, then reset the balance, and closed the account. In the chat they said that we have the right to close any accounts. Help me to understand.

Здравствуйте. Делал ставки здесь около трех месяцев. Было много как депозитов, так и выплат. Деньги всегда приходили очень быстро. Но, вот вчера мне сначала отменили вывод средств, затем обнулили баланс, и закрыли счет. В чате сказали, что мы имеем право закрывать любые счета. Помогите разобраться.

Dear rokita555,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello. I opened the account a little over 2 months ago, if I'm not mistaken.

Verification in this casino is not needed, so I did not verify the account.

I've been betting on sports.

Bonuses did not take and did not use them.

Здравствуйте. Счет открыл чуть больше 2 месяцев назад, если не ошибаюсь.

Верификация в данном казино не нужна, поэтому счет я не верифицировал.

Я делал ставки на спорт.

Бонусы не брал и не пользовался ими.

Thank you very much, rokita555, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.