Nordis Casino - Hráč si stěžuje, že neobdržel bonus bez vkladu.

I get sent every day no deposit bonuses for KYC verification, phone verification and opinion! I did them all, they gave me the bonus but it doesn't work at all (wallet connection error) I already mentioned it in the chat, they just say the same thing: it was forwarded to the relevant department and it never works! It's absurd to promise something you can't deliver.

Me enviam todos os dias bônus sem depósito para verificação de KYC, verificação de telefone e opinião! Fiz todos, me concederam o bônus porém não funciona de maneiras nenhuma( erro de conexão com carteira) já falei no chat, só falam a mesma coisa: foi encaminhado para o departamento relevante e nunca funciona! Absurdo prometer algo que não cumprem.

Dear leandrog532,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any free bonuses from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear leandrog532,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.