Nordis Casino - Hráč si nemůže vybrat své výhry.

Ive tried to make a withdrawal the money has been taken from my casino balance but its not in my skrill account. Ive been able to speak with someone on facebook messenger and they told i hadn't met bonus requirements so i played more they then told me without bonus i had 77 euro in my account from 370,ok so i played at the very least another 1500 now they will not respond to emails fb messenger i was lucky to get live chat and after couple of questions they left and the chat was no longer available. I like this casino the game selection is very good bonuses are also good but the other stuff ruins it. I just want the money i won fair and square

Dear Mark,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which bonus you played with? Please, post here a link here, if possible.

Also, would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

You received yesterday 63 euros and 73.50 euros that was the bonus they sent. but i didnt ask for it it just automatically goes into balance but even after that all in ive probably played 7000 which covers the bonus and more.HelloAfter withdrawing the bonus amounts received and cancelling the winnings from the bonus amounts, your balance is 77 from 450euros. (them friday morning) ok so i played a few more thousand after that again so the bonus left to play was 373 which has been played through numerous times the support team dont respond to emails either.

Thank you very much Mark for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thats just not true. that was from use friday of last week the balance then was 470 ive played thousands since. And ive won more so ive now tried to withdraw 500

Hello Mark,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Nordis Casino to join the conversation and to aid in the resolution of this complaint.

The most recent withdrawal is 500 euro.

We would like to ask Nordis Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi, received money yesterday all resolved. Many thanks for your help.

Dear Mark,

That's good news, I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam

Ive run into a problem with 24casino1.bet they told me on 2nd February that a refund that had been approved would be in my bank within 30 days it hasnt and throughout the 30 days they kept telling me its being processed and to wait, then yesterday they said i got the refund on 4th of February which is a comple lie and today they said its being processed again this has been going on nearly 3 months now.

Hello Mark,

I am sorry to hear you have run into further issues. As this thread is now closed and is also regarding a different casino could I ask you to please submit a new complaint? We will of course then look into this for you.

Kind regards,

Adam