Nomini Casino - Hráčův účet byl zablokován.

Hello, I registered with a foreign casino, but a few typos happened during registration, so the casino assessed that they considered it a scam and did not want to pay me the win, so they canceled it and blocked my account.

Dobrý deň, registrovala som sa do zahraničného kasína avšak pri registrácii sa stalo pár preklepov a tým pádom kasíno zhodnotilo že to berú ako podvod a nechcú mi vyplatiť výhru teda ju anulovali a účet mi zablokovali.

Dear Kristína,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please provide more information regarding the typos you made? How many typos did you make? How different is the personal data you filled in during registration from the correct ones?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

At registration, only the player's name and password were given, but the casino did not evaluate it as an incorrect information at that time and accepted the login and the date of birth was a typo one day instead of 25 was entered 24. In the casino I continued to play deposits were allowed and as soon as This problem occurred on the part of the casino. I don't know how it can be a scam when even the phones contact that is there on me is in my name. And unfortunately the same problem happened to me in one casino because I did not use English and they were extremely accommodating and they paid me the win.

Pri registrácii bolo uvedené iba hráčske meno a heslo ale kasíno to v tej chvíli nevyhodnotilo ako chybný údaj a prihlásenie akceptovali a dátum narodenia bol preklep o jeden deň miesto 25 bolo zadané 24. V kasíne som naďalej hrala vklady mi boli umožňované a ako náhle prišlo k výberu nastal tento problém zo strany kasína. Neviem ako môže ísť o podvod keď aj telefóny kontakt ktorý je tam na mňa vedený je na moje meno. A taký istý problém sa mi už v jednom kasíne bohužiaľ stal tým že nepoužívam anglicky jazyk a boli maximálne ústretový a výhru mi vyplatili.

Thank you for your reply, Kristína. Could you please explain the login information mistake in more detail? I am not sure I understand what happened.

Also, did you inform the casino about the mistakes immediately after registration?

Hello, my official name was not written there, but only the casino login details and the date of birth were a typo of one day.

Dobrý deň, nebolo tam napísane moje oficiálne meno ale kvázi iba prihlasovacie udaje do kasína a dátum narodenia bol preklep o jeden deň.

So you filled the nickname instead of your real name during the registration in this table?

Yes exactly.

Áno presne tak.

And I don't understand how it can be taken on their part as a scam when about 3000 euros were invested in a given casino, but as soon as I get paid out the first prize, the casino will behave like this. Exactly the same situation happened to me in the Casino and their approach was as accommodating as possible, I can easily afford e-mail communication. This comes to me from nomini casino as speculation when they don't want to pay players money to take away their license.

A nechápem ako to môže byť branné z ich strany ako podvod keď na danom kasíne bolo vložených cca 3000€, ale akonáhle ma prísť k vyplateniu prvej výhry zachová sa kasíno takto. Presne tato istá situácia sa mi stala aj v Casinoroom a ich prístup bol maximálne ústretový kľudne môžem dovoliť aj mailovú komunikáciu. Toto mi príde zo strany nomini kasína ako špekulácia, keď nechcú vyplácať hracom peniaze nech im odoberú licenciu.

I am sorry, Kristína, but this is not just a typo. If you failed to provide correct information about yourself, there is nothing we could do for you. No casino has to accept the language barrier as an excuse and each player must always provide complete and current personal details no matter what country they are from and what language they speak.

Since the English language seems to be the problem, as this is not the first time you experienced an issue like this, the only thing I can recommend is that you play in casinos that offer the website in your language, so that you avoid a similar situation in the future.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for your understanding.

Dear Kristína,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.