Nomini Casino - Hráč se snaží vybrat své výhry.

Hello,

I won €700 in the mentioned casino and wanted to use it

my deposit (credit card) can also be paid out again.

After several days and contacts with the live chat, the money was booked back into my player account.

After another attempt to pay out my money, I should implement it again 1 time.

Hallo,

habe in dem genanten Casino 700€ gewonnen und wollte diese mittels

meiner Einzahlung ( Kredit Karte) auch wieder Auszahlen lassen.

Nach mehreren Tagen und kontaken mit dem Life Chat wurde mir das Geld wieder auf mein Spieler Konto gebucht.

Nach erneutem Versuch mein Geld auszuzahlen soll ich diesen wiederum 1 mal umsetzen.

Dear stefanjw37,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

The payout that I requested should be made via the credit card because it was also offered. The payout was being processed for 7 days. Only after repeated requests was the payment returned to my player account.

No verification was asked. I was assured that everything would be fine.

The support also wrote to me that they could transfer the money manually, I should then please email my account details, which I did. But I haven't received an answer for a week, although I've asked for a confirmation.

Kind regards

Stefan J*****-W****

Hallo,

die Auszahlung die ich beantragt habe sollte über die Kredit Karte ausgeführt werden weil die auch angeboten wurde.Die Auszahlung stand für 7 Tage in bearbeitung.Erst nach mehrmaligen nachfragen wurde die Zahlung auf mein Spieler Konto zurückgebucht.

Wegen einer verifizierung wurde nicht gefragt.Man hat mir versichert das alles in ordnung wäre.

Auch hat mir der Support geschrieben das die das Geld manuell überweisen könnten ich dann bitte meine Kontodaten mailen sollte was ich auch getan habe.Aber seit einer Woche bekomme ich keine Antwort mehr,obwol ich um eine bestetigung gebitten habe.

Mit freundlichen Grüßen

Stefan J*****-W****

Hello dear Casino Guru team,

I received my payout of €700 from nomini on May 18, 2022.

greeting

Stefan

Hallo liebes Casino Guru Team,

ich habe am 18.05.2022 meine Auszahlung von 700€ von nomini erhalten.

Gruß

Stefan

Perfect 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, stefanjw37, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru